Lauren Gutjahr

I’m a Customer Service Representative with proven expertise at Rally House, where I transform customer complaints into positive experiences and exceed performance metrics. I’m known for handling high-stress situations professionally while resolving disputes with empathy and accountability.

In my remote role, I manage high-volume interactions and use CRM tools to track conversations, follow up accurately, and ensure timely resolution. I handle customer account inquiries by providing correct information for product/service complaints and maintaining strong customer satisfaction.

I also support the full customer journey—from assisting customers with product/service questions to helping them navigate the company website and place online orders. I collaborate with cross-functional teams to streamline order processing and fulfillment, and I step in on escalated calls to find solutions that work for both customers and the company.

On top of day-to-day support, I’ve assisted in training new team members on customer service protocols and systems. I bring strong product knowledge, clear communication, and a genuine interest in helping others in every interaction.