Antwanette Ruffin

I am a customer service professional with over nine years of experience supporting retail and remote customer environments. I combine frontline retail experience with extensive remote support for high-volume online operations.

At Walmart (remote) I managed inquiries about orders, returns, refunds, and product availability while maintaining a 95%+ customer satisfaction rating through empathetic, timely resolutions. I regularly used internal order-tracking and account systems and collaborated with team leads to improve workflows and remote service efficiency.

Previously, I provided phone and chat support as an independent contractor for Arise Virtual Solutions, meeting targets for average handle time, first-call resolution, and QA scores, and completing client-specific certifications. In retail roles, I trained new team members on POS systems and consistently exceeded sales and loyalty goals.

I hold a B.A. in Business Administration – Management and have completed certifications in platform-specific and remote work best practices. I bring strong conflict resolution, CRM proficiency, and a commitment to quality metrics to customer-focused teams.