Lauren Feldt
@laurenfeldt
Customer service professional with strong communication and detail-oriented skills.
What I'm looking for
I'm a dedicated customer service professional with extensive experience in both remote and in-person roles. My journey began with a focus on delivering exceptional service, which has been a cornerstone of my career. I have honed my communication skills and attention to detail through various positions, including my recent role as a Work From Home Agent at Skybridge Americas, where I scheduled in-home nurse visits for insurance clients.
Throughout my career, I have consistently demonstrated my ability to handle customer inquiries and complaints with professionalism and efficiency. My experience as a Captioning Agent at Caption Call allowed me to ensure transcription accuracy for hard-of-hearing clients, further enhancing my commitment to providing exceptional service. I thrive in environments where I can leverage my skills to support clients and improve their experiences.
Experience
Work history, roles, and key accomplishments
Work From Home Agent
Skybridge Americas INC
Apr 2023 - Sep 2023 (5 months)
Scheduled in-home nurse visits for various insurance clients through outbound calls. Maintained accurate records of schedules and appointments.
Captioning Agent
Caption Call
Nov 2021 - Jul 2022 (8 months)
Transcribed live calls verbatim for hard-of-hearing and deaf clients using a captioning system. Ensured transcription accuracy and adherence to confidentiality standards.
Customer Service
NexRep
Aug 2021 - Nov 2021 (3 months)
Provided customer service for Brilliant Earth clients, including payment processing, refunds, exchanges, and scheduling store appointments. Handled complaints professionally and efficiently.
Customer Care Agent
Alorica
Oct 2018 - Apr 2019 (6 months)
Assisted customers of Ulta with online order inquiries, including tracking and processing returns. Supported clients with hotel bookings, cancellations, and complaint resolutions for Wyndham hotels.
Education
Degrees, certifications, and relevant coursework
Lauren hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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