Laura User

I am a dedicated and focused customer service specialist with 15 years of experience in delivering exceptional support across various industries. My proven ability to resolve customer inquiries and boost satisfaction has allowed me to build strong client relationships. I thrive in fast-paced environments and am adept at using CRM systems to handle high-volume calls, chats, and emails.

In my recent role as a Customer Service Specialist at Zendesk, I assisted an average of 120-170 customers daily via phone and email, achieving an impressive 80% satisfaction rating. I also improved customer retention by 12% through proactive follow-ups and effective issue resolution. My commitment to maintaining compliance with company policies while processing customer information has been a key factor in my success.

Recognized as Employee of the Month three times for exceeding performance targets, I am eager to contribute my skills and experience to a dynamic team that values exceptional customer service.