aliayah nelson

I’m a customer service and technical support professional with 10+ years of experience delivering exceptional customer experiences in healthcare and corporate environments. I’m known for resolving complex issues, maintaining high customer satisfaction, and handling high-volume interactions.

In my current role as a Senior Customer Service Representative at Cencora Inc., I resolve complex customer inquiries, provide backup support during peak periods, and collaborate with internal teams to address escalated issues efficiently. I also maintain expert knowledge of products and services to give accurate, reliable information.

Previously, as a Customer Support Specialist at Omnisys Inc., I managed high-volume technical support requests, assisted customers with online resources, and developed training materials while onboarding new employees. Earlier, as a Customer Retention Specialist at EnsembleHP, I used CRM systems to manage accounts and follow-ups, coached junior team members, and worked across teams to resolve customer issues promptly.