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LAURA SILVA

@laurasilva

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Trilingual localization coordinator bridging SaaS teams and global markets.

Colombia

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What I'm looking for

I’m looking for a remote-first role where I can own multilingual content workflows—localizing SaaS materials, coordinating cross-cultural communication, and improving documentation quality with clear processes and measurable results.

I’m a trilingual professional with 8+ years of experience delivering multilingual content and communications across fast-paced, multicultural environments. I adapt and localize messaging in English, Spanish, and Portuguese while managing multilingual content workflows and serving as a bridge between global teams and regional markets—especially in remote-first settings.

My background spans aviation operations and SaaS product environments. At Qatar Airways, I coordinated international, multilingual flight operations and led sensitive communications when selected by senior crew, documenting standardized protocols under pressure to maintain accuracy and compliance; at Bewe Software, I adapted SaaS onboarding and training materials for Brazilian and Latin American markets, translated client feedback into actionable product requests, and used HubSpot CRM and Notion to track localization performance and resolve content issues with internal teams.

Experience

Work history, roles, and key accomplishments

Cabin Crew (International Ops)

Qatar Airways

Jan 2022 - Jan 2026 (4 years)

Coordinated real-time international flight operations in English across culturally diverse teams of 10–15 crew from 20+ nationalities. Adapted service delivery to cultural context, documented and executed standardized operational protocols, and led sensitive communications selected by senior crew.

Cultural Adaptation & Compliance

Localization Coordinator

Bewe Software

Apr 2021 - Jan 2022 (9 months)

Adapted SaaS product content, onboarding materials, and training documentation for Brazilian and Latin American markets in English, Spanish, and Portuguese. Served as liaison between Portuguese-speaking clients and the product/technology team, translating feedback into actionable improvement requests and resolving multilingual documentation issues using HubSpot CRM and Notion.

Content Localization Portuguese Training Content Product documentation HubSpot Notion Feedback To Requirements Quality Control

Bilingual Operations Agent

Teleperformance

May 2020 - Feb 2021 (9 months)

Managed high-volume bilingual (EN/ES) communication workflows with strict adherence to structured scripts and documentation for accuracy and consistency. Applied escalation protocols to resolve out-of-scope requests and ensured complete follow-through and records.

Bilingual Operations (EN ES)Scripted Communication Escalations Documentation Management Quality Assurance

Bilingual Communications Specialist

Concentrix

Apr 2019 - Apr 2020 (1 year)

Processed and updated confidential customer data across multiple internal systems with strong focus on accuracy and data integrity. Provided bilingual (EN/ES) communications support, adapting tone and content to customer profile and situational context.

Bilingual Communication Data Integrity Customer Support Documentation

Bilingual Travel Services Agent

Sitel

Jan 2019 - Apr 2019 (3 months)

Provided full-service travel support for Iberia and Iberia Plus clients in English and Spanish. Handled complex itinerary and account documentation while maintaining bilingual accuracy.

Bilingual Customer Support Travel Services Itinerary Management Multilingual Communication Attention To Detail Customer Service Coordination