Looking for a job

Ingrid Burgos

@ingridburgos

Message

I improve customer experiences across high-volume support and airline operations.

Colombia

Message

What I'm looking for

I'm looking for a customer success or support role where I can resolve customer needs, improve service processes, collaborate across teams, and contribute in a fast-paced international environment.

I've supported customers at VAI Management, Spirit Airlines, and LATAM Airlines, resolving inquiries and service issues across fast-paced international environments.

At VAI Management, I handled customer requests, coordinated operational processes, and improved workflows. I communicate fluently in English and native Spanish while building strong customer relationships.

Experience

Work history, roles, and key accomplishments

Customer Success Executive

VAI Management

Jan 2022 - Dec 2024 (2 years 11 months)

Managed customer inquiries and support requests through email and internal channels, delivering timely solutions to improve satisfaction and retention. Coordinated administrative processes and collaborated with cross-functional teams to support business objectives.

Customer Relationship Management Customer Support E Mail And Ticket Handling Problem Solving Teamwork Process Improvement Administrative Support

Airport Customer Service Agent

Spirit Airlines

Jan 2020 - Dec 2022 (2 years 11 months)

Provided outstanding customer service to passengers throughout the travel journey, assisting with check-in, boarding, and travel documentation. Resolved concerns efficiently in a high-pressure environment and supported teams of up to 20 employees.

Customer Service Problem Solving Teamwork Conflict Resolution Multitasking Operational Coordination

Customer Support Representative

LATAM Airlines

Jan 2019 - Dec 2020 (1 year 11 months)

Assisted customers with travel-related inquiries and service requests, providing accurate information about flights and procedures. Resolved concerns while maintaining high service standards and handling a large volume of interactions.

Customer Support Problem Solving Communication Skills Multitasking Relationship Building