Open to opportunities

Laura Rivera Fernández

@laurariverafernndez

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Operations Manager with expertise in efficiency and customer loyalty.

Costa Rica

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What I'm looking for

I am looking for a role that values innovation and team collaboration, with opportunities for growth and development in operations and management.

I am an Operations Manager with over 6 years of experience in operational management, dedicated to implementing innovative solutions that enhance efficiency, profitability, and customer loyalty. My extensive background in human resources management and team development has equipped me with the skills to improve organizational culture and drive success.

Throughout my career, I have excelled in information security, adhering to ISO 27001 standards, and agile project management to effectively achieve business objectives. At Xtensifi / 10 Pearls, I coordinated daily operations, developed marketing strategies, and supervised human resources management, all while ensuring compliance with regulations in Free Trade Zone operations.

Currently, I am an Operations Coordinator at Konrad Group, where I manage internal events and logistics across LATAM and North America teams. I am passionate about fostering team cohesion and motivation through wellness initiatives and effective communication, ensuring high engagement and satisfaction within the organization.

Experience

Work history, roles, and key accomplishments

Operations Coordinator

Konrad Group

Jan 2025 - Present (6 months)

Coordinate internal events, communications, and logistics across LATAM and North America teams. Manage onboarding and recruitment tools like BambooHR and Greenhouse to improve HR processes. Lead wellness initiatives and company-wide activities, ensuring high engagement.

Event Coordination Internal Communications Logistics Management Onboarding Recruitment BambooHR Greenhouse Employee Engagement Slack Mailchimp

UX/UI Designer

Xtensiﬁ / 10 Pearls

Jan 2024 - Present (1 year 6 months)

Designed user interfaces and enhanced user experience for high-proﬁle projects.

UX UI Design User Interface Design Figma Miro

Operations Manager | Marketing and Sales Manager

Xtensiﬁ / 10 Pearls

Jan 2018 - Present (7 years 6 months)

Coordinated daily operations and optimized processes to boost productivity. Developed and implemented marketing strategies that drove sales growth. Supervised human resources management and supplier relations, improving operational efﬁciency.

Operations Management Process Optimization Marketing Strategies Sales Growth Human Resources Management Information Security Training Programs Wellness Programs

Human Resources Coordinator

Xtensiﬁ / 10 Pearls

Jan 2018 - Present (7 years 6 months)

Coordinated hiring, onboarding processes, and professional development programs. Managed payroll and beneﬁts, ensuring staff retention and satisfaction. Promoted organizational culture through integration and wellness initiatives.

Human Resources Hiring Onboarding Professional Development Payroll Management Benefits Administration

Information Security Manager

Xtensiﬁ / 10 Pearls

Jan 2018 - Present (7 years 6 months)

Implemented ISO 27001 standards for both companies and managed security incidents, protecting information integrity. Developed cybersecurity awareness programs for all staff.

ISO 27001 Information Security Security Incident Management Security Awareness Data Integrity

Education

Degrees, certifications, and relevant coursework

Universidad Creativa

Diploma, UX/UI Design

Completed a diploma program focused on UX/UI design principles and practices. Gained expertise in user interface design and user experience enhancement.

Universidad Latina

Bachelor's Degree, Business Administration

Obtained a Bachelor's Degree in Business Administration, covering core business principles and management strategies. Developed a strong foundation in organizational leadership and operational efficiency.

ISO 27001 Certiﬁcation

Certification, ISO 27001

Achieved ISO 27001 Certification, demonstrating proficiency in information security management systems. Focused on implementing and maintaining security standards to protect organizational data.

Udemy

Certification, Agile Product Management

Completed a course in Agile Product Management, focusing on agile methodologies for product development. Learned to manage product lifecycles and deliver value efficiently.

Centro Cultural Contacts

Certification, English Language

Attained certification in Advanced English, enhancing communication skills for professional environments. Developed fluency and comprehension in complex English contexts.