Melanie User
@melanieuser8
I lead operations teams through data-driven performance, coaching, and continuous improvement.
Costa RicaWhat I'm looking for
At Foundever, I lead daily operations for a high-performing team, improving KPI performance, productivity, quality, adherence, and engagement through structured coaching and data analysis.
I use GROW, DMAIC, and STAR methodologies to develop talent, implement client-driven processes, resolve escalations through root cause analysis, and turn team feedback into operational improvements.
My background also includes commercial sales, audiovisual translation for Warner Channel, Cartoon Network, and Discovery Home & Health, social media management, and teaching advanced English. I bring bilingual communication, stakeholder management, and operational discipline to enterprise teams.
Experience
Work history, roles, and key accomplishments
Leads daily operations for a high-performing team, ensuring achievement of KPIs and driving performance improvements through structured coaching and data analysis.
Sales Advisor
GyG Sanidad Pecuaria
May 2018 - Oct 2018 (5 months)
Promoted and positioned product lines across distribution points, trained clients and distributors, and collaborated to align sales strategies with market needs.
Audiovisual Translator
Etcetera Group
Jun 2016 - Apr 2018 (1 year 10 months)
Translated and adapted audiovisual content from English to Spanish for international networks, ensuring cultural accuracy and meeting tight deadlines.
Community Manager
Grupo Idea C.A.
Aug 2016 - Sep 2017 (1 year 1 month)
Managed social media strategies across platforms, coordinated content creation, and optimized strategies based on performance data.
English Teacher
Universidad Central de Venezuela
Apr 2014 - Apr 2016 (2 years)
Delivered advanced conversational English courses to adult learners, designing interactive lesson plans and adapting methodologies to diverse needs.
Education
Degrees, certifications, and relevant coursework
Universidad Central de Venezuela
Bachelor's Degree, Translation and Interpreting
2011 - 2017
Bachelor’s Degree in Translation and Interpreting from the School of Languages at Universidad Central de Venezuela, completed from 2011 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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