Wayte GarzaroWG
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Wayte Garzaro

@waytegarzaro

Experienced executive assistant and Customer Success Manager with strong admin support skills

Guatemala
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Results-driven Customer Success Manager with a proven track record of expanding client accounts, improving retention rates, and driving revenue growth. Skilled in devising and executing customer success strategies, building strong relationships, and managing complex projects. Exceptional communicator and collaborator, adept at working cross-functionally to achieve success. Additionally, experienced in providing efficient administrative support, including calendar management, appointment scheduling, and travel coordination. Committed to delivering top-notch customer satisfaction and contributing to business growth.

Experience

Business Done Better  logoBB
Current

Executive Assistant and Admin Support

Business Done Better

Mar 2023 - Present (1 year 2 months)

As a highly empathic, efficient, and well-organized Executive Assistant, I am committed to delivering a smooth and efficient experience that empowers both the team and each new customer to succeed. With a focus on providing exceptional support and anticipating the needs of those around me, I strive to create an environment that fosters growth and achievement.

HomeLab Powered By LabFellows  logoHL

Head of Customer Success and Lab Operations

HomeLab Powered By LabFellows

Mar 2020 - Mar 2023 (3 years)

I developed key account management programs, established metrics, ensured up-to-date documentation, managed equipment calibration, coordinated with vendors, maintained the CRM system, led customer calls, handled contract administration, identified upselling opportunities, and supported the Customer Success Managers.

SS

Supply Chain Manager

Servicios Compartidos de Guatemala, S.A.

Oct 2012 - Feb 2014 (1 year 4 months)

Oversaw and manage restocking procedures in alignment with expected demand.
Placed and processed purchase orders and liaised with suppliers to coordinate timely delivery. Coordinated with customs agents to ensure smooth import and export of goods in case of international deliveries. Conducted inventory management both remotely and on-site. Communicated and negotiated with vendors to ensure timely

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