Marco Miranda

I’m a Virtual Assistant and Customer Support Specialist with 5+ years of experience delivering high-quality support through phone, email, and chat. I’m known for handling customer inquiries end-to-end—coordinating schedules, managing billing, resolving technical issues, and keeping records accurate in CRM systems.

I’ve supported fast-paced teams by multitasking without losing quality, even with high-volume requests. Whether I’m troubleshooting disruptions, delays, or lost luggage cases, I document resolutions clearly in internal systems to ensure reliable outcomes.

In back-office and support roles, I coordinate order coordination and delivery logistics, including tracking shipments and providing proactive updates to clients. I also manage scheduling and follow-ups to improve customer experience, while supporting internal workflows between operations, logistics, and sales.

My professional ethos is simple: communicate clearly, stay organized, and solve problems methodically. With strong customer focus and bilingual English/Spanish communication, I bring consistency, attention to detail, and a steady approach to remote support environments.