Open to opportunities

Courtney Hinton

@courtneyhinton

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IT Support Specialist with strong customer service and technical skills.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to utilize my technical skills while providing excellent customer service in a supportive and growth-oriented environment.

As an IT Support Specialist, I have developed a robust skill set that combines technical expertise with exceptional customer service. My educational background includes pursuing a Bachelor's in Business Administration with a concentration in IT from Colorado Technical University, where I honed my skills in software programming and network analysis. I am committed to continuous learning and plan to further my education in IT.

In my recent roles, I have gained valuable experience in customer support and technical assistance. At Concentrix, I provided billing and technical support for a major technology company, ensuring customer satisfaction through effective problem-solving. My time at Omni Interactions allowed me to train customer support specialists, enhancing my leadership and communication skills. I am passionate about leveraging technology to improve user experiences and drive customer retention.

Experience

Work history, roles, and key accomplishments

Patient Experience Specialist

Teksystems

Nov 2024 - Present (11 months)

Maintained and developed customer service skills and healthcare knowledge for Mercalis cardholders. Assisted with customer retention and growth through remote training.

Customer Service Customer Retention Communication

Gig Product Specialist

Omni Interactions Inc

Mar 2024 - Present (1 year 7 months)

Trained Customer Support Specialists and collaborated with fellow trainers via Microsoft Teams. Supported a business campaign as an outsourced specialist.

Microsoft Teams Collaboration Campaigns Communication

Media Service Specialist/Technical Support Advisor

Concentrix

May 2023 - Present (2 years 5 months)

Provided billing support and technical assistance to a major technology business entity. Utilized strong problem-solving skills to resolve customer issues.

Billing Support Technical Support Customer Service Problem Solving Call Center Operations

Education

Degrees, certifications, and relevant coursework

Colorado Technical University

Bachelor’s in Business Administration, Business Administration with a concentration in IT

Pursued a Bachelor's degree in Business Administration with a concentration in Information Technology. Gained foundational knowledge in business principles and IT concepts. Plans to further education with a stronger focus on IT.

University of Phoenix

Associates in Computer Programming, Computer Programming

Pursued an Associate's degree in Computer Programming. Developed software programs and scripts for network analysis, including diagnostics and monitoring utilities. Practiced evaluating third-party products and integrating new software technologies into existing network environments.