Open to opportunities

Emmanuel Stanton

@emmanuelstanton

I’m a customer support and remote technical support specialist who resolves complex issues calmly, accurately, and empathetically.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can deliver high-quality customer support and remote troubleshooting, manage and document cases effectively, and partner with teams to improve workflows—so customers feel heard, resolved, and confident.

I’m a dedicated customer support professional with 14+ years of experience delivering exceptional service in fast-paced environments. I’m skilled at resolving customer concerns through phone, email, and chat support, troubleshooting technical and operational issues, and building trust through reliability, empathy, and clear communication.

In my most recent role, I delivered remote support to employees and partners, managed and prioritized support tickets, and maintained accurate documentation of interactions, incidents, and service requests. I also collaborate with cross-functional teams to improve workflows, support onboarding of new employees, and enhance customer satisfaction—bringing strong attention to detail, patience, and the ability to stay calm under pressure.

Experience

Work history, roles, and key accomplishments

Customer Support & Ops Specialist

American Security Programs

Apr 2013 - Jul 2023 (10 years 3 months)

Delivered remote support to employees and partners by resolving technical and operational issues through phone, email, and digital channels. Managed and prioritized support tickets, investigated concerns, maintained accurate documentation, and collaborated cross-functionally to improve workflows and customer satisfaction.

Remote Support Phone Email Chat Support Ticket Creation Case Management Troubleshooting Active Directory VMWare Process Improvement

Customer Service & Operations Representative

Paragon Systems

Feb 2012 - Nov 2018 (6 years 9 months)

Provided customer service to a high volume of visitors, employees, and stakeholders by responding to questions and service-related issues. Resolved conflicts with patience, maintained accurate records and reports, supported daily operations, and communicated updates across multiple teams while adapting to changing priorities.

Customer Service Conflict Resolution Customer Support Troubleshooting Process Adherence Team Collaboration Customer Experience