At ELO Engineering, I manage 30+ strategic customer accounts representing approximately $4.5M in annual revenue. I serve as the primary relationship owner, driving retention, account growth, customer satisfaction, and long-term business success.
I more than doubled annual revenue in an underperforming account that leadership had considered discontinuing, turning it into one of the company’s top-performing accounts. I coordinate customer needs across Engineering, Production, Purchasing, Quality, Shipping, and executive leadership; manage roughly 150 quote requests monthly; and support an estimated 250 new part introductions annually.
Earlier at J.R. Williams Precision Machine Shop, I grew from order processing into office and operational leadership, managing customer service, scheduling, shipping, purchasing, accounts payable, accounts receivable, and administration. I bring hands-on manufacturing knowledge, mentor teams, and use honest, data-driven communication to solve complex customer challenges.
