Josephine Macho
@josephinemacho
Customer-focused operations and customer service professional delivering exceptional guest experiences.
What I'm looking for
I’m a customer-focused operations and customer service professional with experience in project management, aviation, event coordination, and entertainment. I’m known for staying calm in high-volume, fast-paced environments while maintaining professionalism and delivering exceptional experiences.
At American Airlines, I assisted passengers with ticketing, boarding, and flight changes, and resolved customer concerns tied to delays, cancellations, and baggage issues. I coordinated with ground crew and flight teams to keep operations running smoothly, while maintaining compliance with TSA and company policies.
In guest-facing roles, I strengthened day-to-day service standards and problem-solving under pressure. At Top Golf and Carowinds, I handled reservations and event coordination, supported VIP guests and private events, managed ticketing and guest inquiries, processed cash transactions and point-of-sale systems, and addressed accessibility and accommodation needs.
Earlier, I supported daily operations and administrative needs while supervising and engaging children in educational and recreational activities at LEAP. Throughout my background, I’ve built a consistent approach grounded in patience, organization, conflict resolution, and safety-minded service.
Experience
Work history, roles, and key accomplishments
Assisted passengers with ticketing, boarding, and flight changes in a high-volume airport environment. Resolved customer concerns (delays, cancellations, baggage issues) and coordinated with ground crew and flight teams while maintaining TSA and company policy compliance.
Guest Relations Specialist
Top Golf
Jan 2022 - Jan 2023 (1 year)
Provided front-line guest support, handling reservations and event coordination during peak business hours. Resolved service issues to ensure a positive guest experience and supported VIP guests and private events while maintaining service standards.
Guest Experience Specialist
Carowinds
Jan 2021 - Jan 2022 (1 year)
Delivered high-energy guest service in a large entertainment venue by managing ticketing, guest inquiries, and issue resolution. Handled cash transactions and point-of-sale operations while supporting accessibility needs and maintaining safety and customer satisfaction standards.
Daycare & Early Education Assistant
LEAP
Jan 2017 - Jan 2020 (3 years)
Supervised and engaged children with educational and recreational activities in a safe, structured environment. Communicated with parents about child progress and needs, and supported daily operations and administrative tasks.
Education
Degrees, certifications, and relevant coursework
Apple Valley High School
High School Diploma, Secondary Education
2017 - 2021
Earned a High School Diploma from Apple Valley High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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