Josephine Macho

I’m a customer-focused operations and customer service professional with experience in project management, aviation, event coordination, and entertainment. I’m known for staying calm in high-volume, fast-paced environments while maintaining professionalism and delivering exceptional experiences.

At American Airlines, I assisted passengers with ticketing, boarding, and flight changes, and resolved customer concerns tied to delays, cancellations, and baggage issues. I coordinated with ground crew and flight teams to keep operations running smoothly, while maintaining compliance with TSA and company policies.

In guest-facing roles, I strengthened day-to-day service standards and problem-solving under pressure. At Top Golf and Carowinds, I handled reservations and event coordination, supported VIP guests and private events, managed ticketing and guest inquiries, processed cash transactions and point-of-sale systems, and addressed accessibility and accommodation needs.

Earlier, I supported daily operations and administrative needs while supervising and engaging children in educational and recreational activities at LEAP. Throughout my background, I’ve built a consistent approach grounded in patience, organization, conflict resolution, and safety-minded service.