BEB E
@be0
Experienced travel advisor with over 20 years in customer service.
United StatesWhat I'm looking for
With over 20 years of customer service experience, I have honed my skills in providing exceptional service in high-pressure environments. Currently, I work as a Travel Advisor III at Chase Travel, where I manage travel arrangements and resolve client issues while maintaining a warm and professional demeanor. My proficiency in over 20 operating systems, including Sabre GDS, allows me to meet diverse client needs effectively.
Previously, I served as a Flight Attendant for Frontier Airlines, where I provided stellar customer service to over 700 passengers daily. My role required me to remain calm under pressure, exhibit knowledge of FAA regulations, and respond to emergencies with diplomacy. My experience with AirTran Airways and Southwest Airlines further solidified my ability to handle customer inquiries and reservations efficiently, ensuring satisfaction for both customers and management.
Experience
Work history, roles, and key accomplishments
Travel Advisor III
Chase Travel
Jan 2025 - Present (6 months)
Book and modify travel arrangements involving air, car, hotel, and activities. Deal with minor escalations and resolve client issues while exemplifying company brand. Proficient in over 20 operating systems in house that help cohesively meet every clients needs including Sabre GDS.
Flight Attendant
Frontier Airlines
Dec 2015 - Present (9 years 7 months)
Provided stellar customer service to an average of 700+ passengers daily. Work well in high stress scenarios and exhibit knowledge on FAA FARS and company policy/procedures. Resolved challenging situations with diplomacy and responded appropriately to medical emergencies as well as safety related events.
Customer Service Sales/Groups Representative
AirTran Airways/Southwest Airlines
Jun 2010 - Present (15 years 1 month)
Organizing travel accommodations for large groups and elaborating on policies and procedures for customers understanding. Canceling, editing, and handling of customer reservations. Demonstrating problem solving skills to ensure customer/management is satisfied.
Education
Degrees, certifications, and relevant coursework
Lithia Springs Comprehensive High School
Dual Prep Diploma, General Studies
Completed high school education with a focus on college preparation.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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