Open to opportunities

Rasheedat Maruf

@rasheedatmaruf

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I am an experienced virtual customer support and travel manager, delivering efficient solutions.

United States

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What I'm looking for

I seek remote, customer-focused roles in virtual support or travel management where I can apply CRM expertise, high-volume booking experience, and clear communication to improve satisfaction and support growth.

I am an experienced customer support professional specializing in virtual support and travel management. I solve customer problems efficiently, manage high-volume inquiries, and maintain clear, empathetic communication.

At Dreamport (in association with ASAPTickets) I achieved a 95% first-call resolution rate, assisted over 100 daily customers and handled up to 60 bookings while designing detailed itineraries and managing changes. As a Business Development Coordinator I contributed to a 20% revenue increase for the fresh chicken division through targeted sales strategies and new wholesale client onboarding.

I am proficient with CRMs and remote collaboration tools (Salesforce, HubSpot, Basecamp, RingCentral, Zoom, Teams, Slack) and have training in UX and data analysis tools. I bring strong organization, time management and problem-solving skills and am ready to deliver reliable virtual support that improves customer satisfaction and business outcomes.

Experience

Work history, roles, and key accomplishments

Independent Travel Manager

Dreamport

Apr 2024 - May 2025 (1 year 1 month)

Consulted with clients to plan tailored trips and managed bookings via ASAPTickets, achieving a 95% first-call resolution rate. Assisted over 100 daily customers with reservations, itinerary creation, and change/cancellation support to maintain high satisfaction.

Customer Service Communication Data Entry Time Management

Business Development Coordinator

TAAG Agricultural Company

May 2022 - Aug 2023 (1 year 3 months)

Identified new business opportunities and strategic partnerships, contributing to 20% of sales revenue for the fresh chicken division. Developed targeted sales strategies, onboarded wholesale clients, and coordinated production and logistics to ensure timely delivery and product quality.