
Kristina McNack
@kristinamcnack
I support accurate healthcare billing, documentation, and account resolution in high-volume operations.
What I'm looking for
I've supported healthcare billing, documentation, scheduling, and account accuracy across organizations including Acatalent, Optum Specialty & Infusion Pharmacy, Spiracare, and Parallon/HCA.
At Acatalent, I transferred medical orders between EMR systems with 100% accuracy, ensuring correct ICD-10/CPT codes and demographic data. I also researched discrepancies to support accurate billing and account updates.
My work includes insurance verification, authorizations, invoice processing, patient registration, financial transactions, and resolving billing-related questions to help prevent claim delays.
I'm currently pursuing an Associate's degree in Healthcare Management and bring experience with high-volume records, confidential information, customer communication, and detailed administrative workflows.
Experience
Work history, roles, and key accomplishments
Medical Office Specialist
Catalent
Oct 2024 - Oct 2025 (1 year)
Transferred medical orders between EMR systems with 100% accuracy, ensuring correct ICD-10/CPT codes and demographic data. Researched and resolved data discrepancies to support accurate billing and account updates.
Legal Document Clerk
T-Mobile (Aditi Consulting)
Feb 2023 - Aug 2024 (1 year 6 months)
Analyzed and categorized high-volume legal documents, ensuring accuracy and compliance. Maintained precise data entry and documentation for time-sensitive projects.
CDM Coordinator / Administrative Support
Optum Specialty & Infusion Pharmacy
Sep 2022 - Jan 2023 (4 months)
Organized, scanned, and categorized large volumes of infusion medication invoices to support accurate billing. Processed mail requests and documentation with accuracy and timeliness.
Care Guide Advocate
Spiracare, LLC
Feb 2020 - Jan 2022 (1 year 11 months)
Managed schedules, lab orders, and patient coordination, ensuring accurate data entry and timely follow-up. Verified insurance and demographic information, resolving discrepancies to prevent billing delays.
Scheduling Specialist
Diagnostic Imaging Centers
Sep 2019 - Nov 2020 (1 year 2 months)
Scheduled radiologic exams and ensured complete and accurate patient and billing information. Provided financial estimates and resolved insurance-related questions.
Registration & Scheduling Specialist
Parallon/HCA
Jul 2015 - Dec 2018 (3 years 5 months)
Managed patient registration, financial transactions, and insurance verification with high accuracy. Secured required authorizations to prevent claim delays and support timely payments.
Release of Information Specialist
Healthport
Apr 2015 - Jul 2015 (3 months)
Processed medical record requests for legal offices, patients, and providers. Ensured accuracy, confidentiality, and compliance with privacy regulations.
Medical Administrative Assistant
American Consultants
Jan 2013 - Apr 2015 (2 years 3 months)
Supported EMR scanning, front desk operations, and administrative workflows. Ensured accurate documentation and efficient record management.
Unit Secretary
Select Specialty Hospital
Nov 2012 - Feb 2013 (3 months)
Coordinated patient admissions, medical orders, and departmental documentation. Maintained accurate records and supported clinical teams.
ER Department Liaison / HIM Clerk II
Truman Medical Center
Jan 2008 - Dec 2009 (1 year 11 months)
Assisted with patient intake, chart management, and documentation accuracy. Supported emergency department operations with strong attention to detail.
Education
Degrees, certifications, and relevant coursework
Associate in Healthcare Management
Associate's Degree, Healthcare Management
Currently pursuing an Associate's degree in Healthcare Management.
Lockport Senior High School
High School Diploma, General Studies
Completed high school education.
Computerized Medical Billing
Certificate, Medical Billing
Earned a Computerized Medical Billing Certificate in 2006.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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