Open to opportunities

Julie Long

@julielong

Message

Organized professional with expertise in administrative support and medical coding.

United States

Message

What I'm looking for

I seek a role that values communication and offers opportunities for growth.

I am a dedicated professional with a strong background in administrative support and medical billing. My journey began at Cleveland Clinic, where I honed my skills as an Administrative Assistant in Cardiothoracic Surgery. I effectively managed patient communications, coordinated medical records, and ensured seamless scheduling for surgeries. My experience in high-pressure environments has equipped me with the ability to handle multiple tasks efficiently while maintaining a focus on patient care.

In addition to my administrative expertise, I recently graduated from the U.S. Career Institute as a Medical Billing & Coding Specialist, achieving Dean’s List honors. This education has deepened my understanding of medical terminology, ICD-10, and CPT coding. I am passionate about leveraging my organizational communication skills and educational background to contribute positively to a professional environment.

Experience

Work history, roles, and key accomplishments

Call Center Representative

Answering365

Feb 2024 - Jul 2024 (5 months)

Answered after-hour calls and dispatched messages accordingly. This role involved critical communication and organizational skills to ensure timely message delivery.

Communication Customer Service Organizational Skills

Administrative Assistant

Cleveland Clinic

Jan 2006 - Aug 2020 (14 years 7 months)

Handled incoming patient phone calls and coordinated the collection of medical records and necessary documentation to schedule patients for surgery. Managed written and electronic communication with patients and other providers, demonstrating proficiency in scheduling, registration, and surgical scheduling.

Medical Records Medical Terminology ICD 10 SharePoint)

Policy Processor

Progressive Insurance

Jul 2004 - Dec 2005 (1 year 5 months)

Processed maintenance requests from agents regarding current customer policies and information received from customers. Followed up on letters requesting further information, ensuring new business policies met state and company guidelines.

Policy Processing Customer Service Data Entry Compliance

Bank Teller

National City

Dec 2003 - May 2004 (5 months)

Handled customer deposit and loan transactions and inquiries, including cash handling and balancing cash drawers. Managed the selling and processing of new accounts and answered incoming customer calls regarding their accounts.

Customer Service Account Management Sales

Loan Specialist

MBNA America

Dec 1998 - Dec 2003 (5 years)

Answered incoming calls regarding consumer loans and reviewed approved applications to detect fraud or validity. Located victims of identity theft and advised them of proper protection procedures, utilizing internet and internal bank systems to verify information.

Fraud Detection Identity Protection Customer Service

Education

Degrees, certifications, and relevant coursework

Mentor High School

High School Diploma, General Studies

Grade: Cum Laude

Graduated with Cum Laude honors in 1996.

Lakeland Community College

Associate's Degree, General Studies

Grade: Cum Laude

Graduated with Cum Laude honors in 2010.

U.S. Career Institute

Certificate, Medical Billing & Coding

Grade: Dean's List

Completed Medical Billing & Coding Specialist courses, earning Dean’s List recognition. This online program provided specialized training in medical coding and billing practices.