Jeanette Alvarado

Leads patient service team to optimize inquiry resolution and appointment scheduling, implemented process improvements that improved patient flow and reduced claim errors. Partnered with clinical teams to streamline insurance verification and resolved escalated concerns to improve patient feedback.

Managed patient check-ins, intake and records organization to reduce scheduling conflicts and wait times; coordinated with DME and insurers to expedite equipment approvals and implemented follow-up protocols to improve reimbursement timeliness.

Secured DME authorizations and verified insurance to reduce denials and accelerate reimbursements; reviewed documentation and liaised with providers to resolve coverage discrepancies and improve patient access to equipment.

Verified patient insurance eligibility and maintained accurate verification records to improve claim approvals and reduce payment delays; collaborated with clinical teams to resolve complex coverage issues and support timely treatment access.

Managed medical billing and patient claims while handling high-volume inbound/outbound calls to improve response times and payment accuracy; supervised team operations to enhance service delivery.

Provided support to auto insurance clients by resolving inquiries, guiding customers through claims processes, and documenting interactions to improve satisfaction and reduce recurring complaints.

Activities and societies: Volunteer at food pantry (2013–Current); Boy Scout leader (2013–2015); Youth leader at Christ United Methodist (2014–2015); Volunteer sales representative at First United Methodist thrift store (2012–2014).

Completed high school education with coursework preparing for administrative and healthcare support roles.