Looking for a job

Amber Smith

@ambersmith3

Message

I'm a healthcare administrative professional resolving insurance, billing, and patient-service needs.

United States

Message

What I'm looking for

I'm looking for a fast-paced healthcare administration or customer service role where I can use my insurance verification, billing support, compliance, and problem-solving experience.

I've supported healthcare operations at UnitedHealth Group and Total Access Urgent Care, handling complex insurance inquiries, claim rejections, prior authorizations, and medical record requests.

At UnitedHealth Group, I worked as a primary contact for members, explained policies and coverage, collaborated with pharmacies on overrides, and documented complaints while meeting quality and compliance standards.

I'm experienced with EMR systems, insurance verification, billing support, Google Workspace, and Microsoft Office. Most recently, I've managed high-volume delivery routes at Spark Delivery, using mobile logistics tools to optimize routes and provide real-time order updates.

Experience

Work history, roles, and key accomplishments

Current

Logistics Professional

Current

Spark Delivery

May 2024 - Present (2 years 4 months)

Orchestrated high-volume delivery routes with a focus on speed, accuracy, and superior customer ratings. Navigated complex logistical challenges independently, ensuring 100% of orders were delivered within strict time windows.

Route Optimization Mobile Logistics Tools inventory tracking Time Management Customer Service

Customer Service Advocate

UnitedHealth Group

Sep 2022 - May 2024 (1 year 8 months)

Served as a primary point of contact for complex insurance inquiries, explaining policies, coverages, and pricing to clients with clarity. Resolved claim rejections by collaborating with pharmacies to troubleshoot issues and initiate overrides/prior authorizations.

Insurance Verification Prior Authorizations Claim Resolution Customer Service Compliance Communication Skills

Administrative Assistant

Total Access Urgent Care

Jan 2019 - Jan 2022 (3 years)

Streamlined office operations using Google Sheets and Word to manage accounts receivable and supply invoicing. Processed medical and billing record requests for legal firms, life insurance companies, and motor vehicle accident claims.

Google Sheets Microsoft Word Accounts Receivable Medical Billing Records Management

Medical Receptionist

Total Access Urgent Care

Oct 2015 - Jan 2019 (3 years 3 months)

Coordinated patient flow by managing appointments and accurately entering data into Electronic Medical Record (EMR) systems. Performed rigorous insurance verification to ensure accurate billing and reduced claim denials.

EMR Systems Insurance Verification Appointment Scheduling Data Entry Medical Records