Latasha Reid

Provided comprehensive administrative support to the Vice President and Chief Nursing Officer, managing calendars and recording meeting minutes for executive leadership. Coordinated various initiatives, including United Way campaigns and employee engagement activities, while also handling departmental supplies and technology troubleshooting.

Assisted in the recruitment, training, and assignment of volunteers for patient care and other functions. Prepared monthly reports of volunteer hours and coordinated continuing education opportunities for volunteers.

Trained teammates on customer-driven healthcare benefits and designed various communication materials, including newsletters and website graphics. Analyzed daily performance data, provided coaching, and resolved member inquiries using multiple internal systems.

Processed incoming customer orders via various channels and communicated with distribution centers for returns and order changes. Collaborated with supply chain to provide customers with estimated times of arrival for backorders and special items.

Assisted in planning and evaluating activity programs for residents, providing support for independent living. Maintained patient records, discussed observations with supervisors, and performed various administrative and clerical duties.