Open to opportunities

Michelle Manalastas

@michellemanalastas

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Dedicated administrative coordinator with expertise in patient care support.

United States

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What I'm looking for

I am looking for a role that allows me to enhance patient care and streamline administrative processes in a supportive healthcare environment.

I am an experienced Administrative Coordinator with a strong background in healthcare support and patient relations. My journey in the administrative field began at Carlton Senior Living, where I managed communications and supported a team dedicated to resident care. This role honed my ability to create a welcoming environment while executing essential administrative tasks.

At Kaiser Permanente, I advanced my skills further by coordinating breast care exams and serving as a key contact between patients and providers. My commitment to quality patient care is evident in my proactive approach to managing referrals and collaborating with healthcare professionals. I take pride in my ability to address patient concerns and streamline processes, ensuring a smooth experience for all involved.

Throughout my career, I have developed strong customer relationship management skills and proficiency in various office software, including Microsoft Office and Google Suite. I am passionate about enhancing patient experiences and am eager to bring my expertise to a dynamic team focused on delivering exceptional healthcare services.

Experience

Work history, roles, and key accomplishments

Administrative Coordinator IV

Kaiser Permanente

Mar 2024 - Nov 2024 (8 months)

Coordinated breast care exams and procedures, serving as a key contact between patients and providers. Collaborated with the Breast Imaging Coordinator to review and process referrals, ensuring quality patient care alongside radiologists and surgeons.

Care Coordination

Cashier Receptionist Scheduler Imaging

Kaiser Permanente

Dec 2022 - Mar 2024 (1 year 3 months)

Registered and checked-in/out patients for appointments and procedures, handling revenue collection and processing refunds. Assisted patients and physicians in scheduling same-day and future appointments, addressing questions regarding referrals, orders, and exams.

Revenue Collection Scheduling Referrals

Healthcare Administrative Assistant

The People Connection

Aug 2021 - Dec 2022 (1 year 4 months)

Assisted patients and physicians with scheduling same-day and future appointments, addressing inquiries regarding referrals, orders, and exams. Took accurate messages and actively directed patients, members, and staff to appropriate departments or personnel.

Scheduling Administrative Support

Operations Assistant

Covelo Group

Aug 2019 - Feb 2021 (1 year 6 months)

Collected and reviewed timesheets for accuracy, providing guidance and final approval for weekly payroll processing. Investigated and resolved any discrepancies in payroll while maintaining strong relationships with clients and addressing their questions or concerns.

Payroll Processing

Director of First Impressions

Carlton Senior Living

Nov 2013 - Jan 2020 (6 years 2 months)

Managed all incoming communications and provided executives with briefings, assisting department managers and colleagues with special projects. Led a small team focused on patient knowledge for 64 residents and managed incidents within critical response times.

Communications Management Executive Assistant Team Leadership