At Senior TLC, I provide administrative and customer service support while maintaining a participant-centered approach. I coordinate participant and aide schedules and update service information and electronic records.
I review documentation for missing or inconsistent information, follow up to obtain corrections, and manage high-volume work queues, emails, calls, and scheduling requests. I also use SharePoint, Adacare, Microsoft Outlook, and Microsoft Office to support these workflows.
At Shelby Children's Clinic, I supported physicians and clinical staff with patient care and administrative responsibilities. I administered medications and injections, documented vital signs, performed triage, and assisted with clinical procedures.
Earlier, I provided direct patient care at Peak Resources and Caromont Regional Medical Center. At Caromont, I also scheduled appointments and coordinated patient schedules with physician and nursing staff.
