Looking for a job

LaShonda Thompson

@lashondathompson1

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Customer experience and operations team lead at LCBO, supporting teams of 10–15 and resolving customer concerns.

Canada

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What I'm looking for

I'm looking for a remote opportunity where I can bring my mix of people skills, leadership, and organization to a strong team while continuing to grow.

At LCBO, I lead and support teams of 10–15 employees while staying hands-on with customers and daily operations. I coach employees, communicate priorities, and step in to support customer concerns and operational issues.

At lululemon, I supported customers remotely through high-volume phone and digital interactions, and managed reporting and operational data in a distribution environment. I investigated discrepancies and created practical Excel templates and reports to help teams work with more consistent information.

At Powerhouse Solutions, I guided candidates from initial conversations through job matching, interview preparation, onboarding, and follow-up. I also led and coached recruiters, supported training, and used CRM tools and Excel to keep candidate information and communication organized.

Experience

Work history, roles, and key accomplishments

Current

Shift Lead / Customer Service Representative

Current

LCBO

Oct 2023 - Present (3 years)

Lead and support teams of 10-15 employees while handling customer interactions, cash reconciliation, and operational documentation.

Team Leadership Coaching Customer Service Cash Reconciliation Inventory Management Documentation

Data Administrator

lululemon

Jun 2020 - Jun 2026 (6 years)

Managed reporting, reconciliation, and operational data using Excel, Manhattan WMS, Oracle, and internal systems. Investigated discrepancies and created Excel templates to support team organization.

Excel Manhattan Associates WMS Oracle Data Analysis Reporting Reconciliations Training Facilitation

Recruitment & Training Lead

Powerhouse Solutions

Jan 2019 - Dec 2024 (5 years 11 months)

Built relationships with candidates and guided them through job matching, interview preparation, and onboarding. Coached recruiters and supported training.

Recruitment Training Coaching CRM Excel Communication Skills

Seasonal Guest Experience – Remote

lululemon

Oct 2023 - Jan 2024 (3 months)

Provided remote customer support during a high-volume seasonal period, handling product, order, and service inquiries.

Remote Customer Support Phone Support Digital Communication CRM Problem Solving

Lead Order Taker / Dispatch Coordinator

Vitran Express

Jan 2018 - Dec 2020 (2 years 11 months)

Coordinated orders and delivery information while handling high-volume communication with customers, drivers, and operations. Resolved customer concerns and maintained accurate records.

Dispatch Customer Service Communication Skills Problem Solving Record keeping