Open to opportunities

Cristina Artiga

@cristinaartiga

Administrative assistant with 5+ years streamlining operations, managing customers, and boosting e-commerce performance.

Canada

Message

What I'm looking for

I’m looking for an administrative role where I can streamline operations, support customers with empathy, and use digital tools to improve reporting, inventory, and service speed. I want a team that values proactive problem-solving and measurable results.

I’m an administrative assistant and operations-minded professional with over five years of experience spanning customer service, retail operations, and logistics coordination. I’m CAPM®-certified and bring a detail-oriented, service-first approach to every task, from high-volume transactions to process improvements.

In customer-facing roles, I proactively support people across in person, phone, and email channels—resolving complaints with empathy and ensuring customers fully understand policies and mission. I also coach staff and volunteers to strengthen software use and store processes, while keeping day-to-day operations accurate through reconciliations, reporting, and timely submissions to accounting.

My work consistently improves speed, cost, and outcomes: I streamlined a ticketing system to reduce daily workload by 1 hour and cut costs, optimized delivery and logistics for faster turnaround and higher satisfaction, and built data-driven digital campaigns that increased leads by 12%. I’ve also led teams, managing agile workflows and upskilling to reduce project delays by 20%.

I thrive where operations meet digital tools. I’ve managed Shopify updates daily to increase online visibility, used CRM systems like Salesforce and HubSpot, and monitored performance metrics (response time, CSAT, and campaign results) to remove bottlenecks—ultimately improving resolution speed and reducing escalations. I’m ready to bring that same efficiency, coaching mindset, and problem-solving energy to an organization that values measurable impact.

Experience

Work history, roles, and key accomplishments

Assistant Store Manager

Habitat for Humanity GTA

Feb 2024 - May 2025 (1 year 3 months)

Provided multi-channel customer service, resolving complaints with empathy and ensuring clear understanding of store policies and the organization’s mission. Coached staff and volunteers on software and store processes, and reconciled daily transactions with on-time financial reporting to the accounting department.

Customer Service Store Operations Team Coaching Inventory Management Cash Reconciliation Financial Reporting Customer Complaint Resolution Health & Safety Compliance

Retail Associate

Habitat for Humanity GTA

Jul 2022 - Sep 2022 (2 months)

Delivered in-store customer service and managed cash register operations, ensuring accurate end-of-shift balancing. Valued and priced donated merchandise, organized inventory for sales performance, and updated Shopify daily to increase online visibility and sales.

Customer Service Merchandising Pricing Shopify Product Updates E Commerce Operations Donated Merchandise Valuation

Business Ops & Digital Mktg

ATL Distribución y Logística

Dec 2020 - Dec 2021 (1 year)

Implemented a streamlined ticketing system to reduce daily operational workload by 1 hour and cut costs. Optimized delivery and logistics processes to improve turnaround times and customer satisfaction, and executed digital marketing strategy including social content creation and account management.

Ticketing Systems Logistics Coordination Delivery Management Digital Marketing Strategy Social Media Management Account Management Customer Satisfaction

Digital Marketing Coordinator

Digital Insights

Jan 2018 - Dec 2020 (2 years 11 months)

Led digital campaigns that increased leads by 12% and transitioned 3 brands to digital business models during COVID. Managed omnichannel digital marketing for 10 clients across 2 regions and optimized budgets with performance reporting and actionable insights to senior management.

Digital Campaigns Lead Generation Social Media Strategy performance reporting Client Management Team Leadership Agile Workflows KPI Analysis

Office & Operations Manager

Digital Insights

Jan 2017 - Dec 2020 (3 years 11 months)

Streamlined agency operations by managing 25 staff during COVID remote transitions and reducing office costs by 20% without productivity loss. Handled recruitment, onboarding, and conflict resolution, reducing turnover by 10%, and created SOPs that cut cross-department invoice delays by 50%.

Operations Management Remote Team Management Onboarding Conflict Resolution SOP Development Invoice Processing Turnover Reduction

Digital Customer Experience Supervisor

Digital Insights

Jan 2017 - Jan 2018 (1 year)

Hired, trained, and mentored support agents to improve resolution speed by 25% and maintain 95% client satisfaction across 20+ SMB accounts. Redesigned support workflows to cut average handle time by 30%, reduced escalations to 10%, and resolved 100% of urgent cases within 2 hours.

Customer Experience Management Coaching & Mentoring Escalations

Customer Operations & Innovation Lead

Digital Insights

Jan 2016 - Jan 2017 (1 year)

Pioneered live chat/email support by analyzing 1,000+ weekly interactions and reducing response time by 30% through optimized scripts. Partnered with Product and Marketing to translate customer insights into improvements, boosting regional CSAT by 15%, and implemented structured protocols that slashed escalation resolution time by 40%.

Live Chat Support Customer Insights Script Optimization Cross Functional Collaboration CSAT Escalations