Open to opportunities

Deepak Shettigar

@deepakshettigar

Message

Operations & customer experience leader with 16+ years improving satisfaction, efficiency, and performance.

Canada

Message

What I'm looking for

I’m looking for remote opportunities in customer support, operations coordination, administrative support, client success, or virtual assistance, where I can use my leadership, scheduling, conflict resolution, and process improvement skills to deliver great customer outcomes.

I’m an Operations & Customer Experience Manager with 16+ years of leadership experience, focused on delivering exceptional customer experiences while driving measurable business performance. I thrive in fast-paced environments where clear execution, calm problem-solving, and strong service standards matter.

I’ve managed daily operations for high-volume and premium hospitality settings, leading front-line teams and coordinating workforce planning, recruitment, onboarding, and training. I’m recognized for improving operational efficiency, monitoring labour costs, and strengthening customer relationships.

Across my roles, I’ve led process improvement initiatives, handled customer concerns through conflict resolution, and supported inventory & resource management to keep operations running smoothly. I also coordinate reporting and documentation to maintain visibility and compliance.

I’m now seeking remote opportunities in customer support, operations coordination, administrative support, client success, or virtual assistance—where I can combine team leadership, customer focus, and organized execution to help customers and teams succeed.

Experience

Work history, roles, and key accomplishments

Assistant General Manager

Black+Blue Steakhouse

Sep 2022 - Apr 2026 (3 years 7 months)

Managed daily operations in a high-volume hospitality environment, supervising front-line teams to deliver exceptional customer experiences. Resolved customer concerns and led workforce planning, recruitment, onboarding, and training while monitoring labour costs and operational efficiency.

Operations Management Team Leadership Workforce Scheduling Onboarding Customer Relations Conflict Resolution Training Development Labour Cost Monitoring

Assistant Restaurant Manager

Saucin Staples

Nov 2021 - Sep 2022 (10 months)

Coordinated daily business operations and customer service activities, ensuring smooth service delivery. Managed vendor communication, ordering, reporting, and compliance requirements, and supported inventory management and process improvements.

Operations Coordination Customer Service Compliance Reporting Inventory Management Process Improvement

Club & Beverage Manager

Four Seasons Hotel

Dec 2020 - Sep 2021 (9 months)

Managed operations for a private membership venue serving over 400 members, building strong client relationships and coordinating events and service delivery. Oversaw budgeting, purchasing, reporting, and customer satisfaction initiatives.

Member Services Events Coordination Budgeting Purchasing Customer Satisfaction Operations Management

Beverage Manager / Outlet Manager

Four Seasons Hotel

Dec 2014 - Jul 2019 (4 years 7 months)

Led operational planning across multiple outlets and managed supplier relationships to support business performance. Recruited, coached, and drove customer service excellence through structured training and operational execution.

Plan Operation Supplier Relationship Management Training Programs Recruitment Coaching Customer Service Excellence Outlet Performance Management Workforce Coordination

Assistant Manager

Shangri-La Villingili Resort & Spa

Nov 2015 - Jun 2017 (1 year 7 months)

Managed daily resort operations, including scheduling, staffing, and workflow coordination to maintain service standards. Fostered strong customer relationships and ensured consistent delivery of service quality.

Scheduling Service standards Customer Relationship Management Team Leadership Time Management

Food & Beverage Supervisor

Four Seasons Hotel

Jun 2008 - Nov 2014 (6 years 5 months)

Delivered customer service, trained new employees, and resolved customer concerns to maintain service quality. Managed inventory accountability and supported operational readiness across the food and beverage team.

Customer Service Employee Training Inventory Accounting Team Support Operations Coordination