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yeshasvi Murali

@yeshasvimurali

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HR operations professional at Genpact who supported recruitment screening, interview coordination, and onboarding.

Canada

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At Genpact Pvt. Ltd., I supported recruitment and onboarding activities for multiple business units, including candidate screening and interview coordination.

I prepared and maintained new-hire documentation and confidential employee and candidate records, helping ensure information was complete and accurate.

At The Home Depot Canada, I supported customers, orders, and inventory processes. I contributed to inventory audits and process improvement activities, achieving 98% accuracy in product counts and system records.

At TD Bank, I manage high-volume client requests while maintaining accurate records and handling sensitive personal and financial information. I investigate issues and coordinate with internal teams to support timely resolution.

Experience

Work history, roles, and key accomplishments

Current

Contact Center Representative – Borrowing

Current

TD Bank

Jun 2025 - Present (1 year 4 months)

Manage high-volume requests in a fast-paced, SLA-driven environment while maintaining accuracy, professionalism and confidentiality. Communicate with clients daily to understand requests, gather required information and provide timely resolutions or appropriate escalation.

Customer Service Communication Skills Data Entry Documentation Compliance Confidentiality Problem Solving Collaboration Microsoft Office

Sales & Inventory Support Associate

The Home Depot Canada

Jan 2023 - Jan 2025 (2 years)

Provided high-volume customer support while managing multiple orders, inquiries and time-sensitive requests. Coordinated with customers, internal departments and vendors to resolve issues and ensure timely completion of orders.

Customer Service Order Management Inventory Management Data Entry Communication Skills Problem Solving Time Management Microsoft Office

Process Associate – HR Operations Support

Genpact Pvt. Ltd.

Jan 2021 - Jan 2022 (1 year)

Supported recruitment and onboarding activities for multiple business units, coordinating hiring documentation and administrative requirements. Conducted initial candidate screening and supported recruitment activities by reviewing candidate information and coordinating interview processes.

Recruitment coordination Candidate Screening Interview Scheduling Onboarding HR Documentation Confidentiality Microsoft Office Communication Skills