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Candace Francis

@candacefrancis

Customer-focused specialist with 10+ years improving service, operations, and repeat engagement across aviation and retail.

Canada

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What I'm looking for

I am seeking a customer-focused role where I can improve service quality, streamline operations, coach teams, and use data to drive repeat engagement and revenue growth.

I am a versatile, customer-focused professional with over a decade of experience across aviation, retail, and merchandising, known for strengthening service quality and operational precision.

As a flight attendant, I delivered high-quality service to 180+ passengers per flight, resolved inflight conflicts with de-escalation and active listening, and improved boarding and service flow efficiency by 15% through team collaboration.

In retail leadership roles I managed teams of 10–14 associates, reduced turnover by 20%, implemented inventory and merchandising process improvements that supported 12% year-over-year revenue growth, and increased repeat business by 15% through relationship building.

I maintain strong data accuracy (98–100% SKU accuracy), analyze sales trends to inform staffing and promotions, and use tools like Workday, Microsoft Office 365, Google Workspace, POS systems, and Salesforce to support operational excellence.

Experience

Work history, roles, and key accomplishments

Flight Attendant

Air Transat A.T. Inc

May 2019 - Oct 2025 (6 years 5 months)

Delivered high-quality inflight service to 180+ passengers per flight, improving satisfaction scores and resolving escalations through de-escalation and solution-focused communication; improved boarding and service flow efficiency by 15%.

Customer Service Conflict Resolution Upselling Passenger Safety Communication Time Management

Store Manager

The Children’s Place

Sep 2018 - May 2019 (8 months)

Managed a team of 10–14 associates, reducing turnover by 20% through coaching and engagement and implementing inventory/merchandising improvements that supported 12% YoY revenue growth.

Team Leadership Coaching Inventory Management Merchandising Sales Analysis Loss Prevention

Merchandise Associate

Bluenotes

Aug 2017 - Sep 2018 (1 year 1 month)

Maintained SKU accuracy at 98–100%, resolved vendor discrepancies within 24–48 hours, and coordinated shipments to reduce out-of-stock occurrences while recommending reorders and markdowns based on sales trends.

Inventory Control Vendor Relations Sales Analysis Attention To Detail Communication