Comfort Lawal
@comfortlawal
Client-focused HR and customer support professional with strong onboarding and CRM expertise.
CanadaWhat I'm looking for
I am a client-focused professional with a strong background in customer support, HR coordination, and relationship management, committed to delivering smooth service experiences.
I have hands-on experience guiding clients through onboarding, resolving issues quickly, and managing multiple stakeholders across roles in retail and HR functions.
My achievements include maintaining HR data with 98% accuracy, reducing internal response time by 20%, and resolving customer product issues on first contact 90% of the time.
I leverage CRM platforms such as Salesforce, Zendesk, HubSpot, and others to gather insights, streamline processes, and build long-term client trust while supporting cross-functional teams.
Experience
Work history, roles, and key accomplishments
Sales Associate
Marshalls
Jan 2025 - Present (1 year 5 months)
Handle 50+ customer interactions daily, resolving product issues on first contact 90% of the time and contributing to improved service flow and customer retention.
Talent Acquisition Coordinator
Innovastra Limited
Jan 2022 - Aug 2024 (2 years 7 months)
Managed end-to-end candidate and hiring manager communications for 40–60 active roles, coordinated onboarding and documentation, and maintained HR data with 98% accuracy.
HR Administrative Officer
Braveworld Limited
Jan 2016 - Jan 2021 (5 years)
Served as primary contact for staff and stakeholders, streamlined communication to improve response time by 20%, and managed confidential documentation and administrative workflows.
Education
Degrees, certifications, and relevant coursework
St. Clair College
Post-Graduate Certificate, Human Resources Management
Post-Graduate Certificate in Human Resources Management completed at St. Clair College.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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