Open to opportunities

Comfort Lawal

@comfortlawal

Message

Client-focused HR and customer support professional with strong onboarding and CRM expertise.

Canada

Message

What I'm looking for

I seek a client-focused role where I can apply CRM and onboarding expertise, improve processes, and collaborate cross-functionally to enhance customer experience and retention.

I am a client-focused professional with a strong background in customer support, HR coordination, and relationship management, committed to delivering smooth service experiences.

I have hands-on experience guiding clients through onboarding, resolving issues quickly, and managing multiple stakeholders across roles in retail and HR functions.

My achievements include maintaining HR data with 98% accuracy, reducing internal response time by 20%, and resolving customer product issues on first contact 90% of the time.

I leverage CRM platforms such as Salesforce, Zendesk, HubSpot, and others to gather insights, streamline processes, and build long-term client trust while supporting cross-functional teams.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

Marshalls

Jan 2025 - Present (1 year)

Handle 50+ customer interactions daily, resolving product issues on first contact 90% of the time and contributing to improved service flow and customer retention.

Customer Service POS Customer Relationship Management Communication Team Collaboration Time Management Conflict Resolution

Talent Acquisition Coordinator

Innovastra Limited

Jan 2022 - Aug 2024 (2 years 7 months)

Managed end-to-end candidate and hiring manager communications for 40–60 active roles, coordinated onboarding and documentation, and maintained HR data with 98% accuracy.

Recruitment coordination Candidate Sourcing Scheduling Onboarding

HR Administrative Officer

Braveworld Limited

Jan 2016 - Jan 2021 (5 years)

Served as primary contact for staff and stakeholders, streamlined communication to improve response time by 20%, and managed confidential documentation and administrative workflows.