Open to opportunities

Jaswinder Kaur

@jaswinderkaur1

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Customer-focused service professional with data-driven operations and training expertise.

Canada

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What I'm looking for

I seek a role combining customer experience, operations improvement, and training development where I can apply analytics and CRM expertise to boost satisfaction and performance.

I am a customer-focused service professional with a background in client services, call center operations, and administrative support. I combine front-line customer care with data-driven insights to improve performance and satisfaction.

Across roles at Rocky Mountain Chocolate and Concentrix, I consistently met KPIs, maintained high QA and CSAT scores, and handled high call volumes while resolving complex inquiries. I also managed transactions, inventory coordination, and daily reconciliations with accuracy.

I leverage analytics tools such as Tableau and Microsoft Power BI to build dashboards and drive measurable improvements—contributing to a 15% increase in closed sales and optimizing scripts to boost conversion rates. I have also created onboarding and training materials that reduced new-hire ramp time and improved onboarding efficiency.

With a Master’s in Computer Science and multiple CRM and analytics certifications, I bring a blend of technical literacy, process improvement, and strong communication to roles focused on customer experience, operations, and training.

Experience

Work history, roles, and key accomplishments

Client Service Representative

Rocky Mountain Chocolate

Mar 2025 - Oct 2025 (7 months)

Delivered personalized service to 50+ customers daily, maintained 100% billing accuracy in POS transactions and reconciliations, and coordinated inventory restocking to support sales and store presentation.

Customer Service Cash Handling Inventory Management Visual Merchandising Complaint Resolution Sales Support

Customer Service Representative

Concentrix

Jan 2023 - Nov 2024 (1 year 10 months)

Handled 60–80 inbound calls daily with a 92% QA score and 4.6/5 CSAT, met 100% of KPIs (adherence, AHT, FCR) and contributed to a 12% improvement in customer retention.

Inbound Support Quality Assurance CSAT KPIs AHT Customer Retention

Administrative Assistant

VaraheAnalytics

Jun 2021 - Dec 2022 (1 year 6 months)

Managed daily administrative operations, reduced document processing time by 20% and improved internal communication efficiency by 25% while maintaining 98% accuracy on invoices and reports.

Administrative Support Document Management Scheduling Invoice Processing Internal Communications Calendar Management Reporting

Education

Degrees, certifications, and relevant coursework

Algoma University

Master of Science, Computer Science

Master's in Computer Science completed at Algoma University in Brampton, Ontario, with coursework focused on advanced computing topics and practical analytics projects.