Open to opportunities

Candis Dunn

@candisdunn

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Healthcare operations professional optimizing patient access, claims, and customer service.

United States

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What I'm looking for

I’m looking for a patient-access and billing role where I coordinate insurance authorizations, maintain HIPAA-compliant records, and streamline claims—while delivering consistently professional, high-quality patient support.

I’m a patient access and healthcare operations professional with extensive experience coordinating patient setup, insurance authorizations, and accurate documentation that supports timely billing. I’ve worked across high-volume environments where speed, precision, and confidentiality are non-negotiable.

In my most recent role, I scheduled respiratory patients for CPAP and related equipment (including Pulse Ox), tracked weekly orders, processed paperwork, and ensured patient files and electronic records were complete and policy-aligned. I coordinated deliveries to patient homes and handled co-pay/deductible collection arrangements at the time of order.

I’m also strong in claims and billing workflows: I processed medical claims and invoices, verified coverage, resolved denials/discrepancies, and managed accounts receivable through follow-ups and collections. I regularly used EHR/EMR systems to input patient information, update billing records, and generate reports—while correcting coding errors to support reimbursement.

Beyond healthcare administration, I bring a proven customer service foundation and team-support experience, including supervising customer service representatives. I hold a CNA credential and additional certifications (First Aid, Certified Coding Specialist, Board Certified Autism Technician), and I bring that same care and structure into every patient interaction through HIPAA compliance and clear communication.

Experience

Work history, roles, and key accomplishments

Patient Access Coordinator

Respicare DME, Inc

Nov 2019 - Feb 2025 (5 years 3 months)

Scheduled respiratory patients for CPAP and coordinated patient intake, paperwork, and deliveries to home, ensuring timely processing for billing. Managed insurance authorizations, verified coverage, maintained accurate patient records in EMR, and handled co-pay/deductible collection while adhering to HIPAA confidentiality.

Patient Scheduling Insurance Authorization HIPAA compliance Patient Intake Medical Billing Support Accounts Receivable Collections Medical Claims Processing Documentation Management

Residential Counselor

Strategic Behavioral Health

Feb 2017 - Mar 2023 (6 years 1 month)

Conducted scheduled rounds, completed client intakes, and facilitated interventions while maintaining appropriate professional boundaries. Maintained thorough documentation and ensured health and safety standards, while responding to client needs in a confidential manner.

Case Management Client intake Confidentiality Boundary Management Safety Compliance

Customer Service Coordinator

Fred Anderson Toyota

Nov 2011 - Apr 2017 (5 years 5 months)

Handled 100–150 inbound calls per shift, answering service and sales inquiries promptly and following standard scripts. Managed appointments and follow-ups, maintained customer records in CRM platforms (HubSpot, Zoho, Salesforce), and supported team operations by overseeing customer service representatives.

Customer Service Call Handling Appointment Scheduling CRM (Hubspot Salesforce)Email Chat Support

Customer Service Representative

Humana Pharmacy

Jan 2004 - Apr 2011 (7 years 3 months)

Conducted benefit investigations for medications by analyzing deductibles, copays, coinsurance, prior authorization/pre-determination requirements, and OOPM coverage for patients and provider offices. Processed and analyzed prescription claims, supported pharmacy network operations, performed drug utilization review, and reported adverse events and product complaints.

Benefits Investigation Prior Authorizations Prescription Claims Reporting Pharmacy Network Drug Utilization Review

Dispatcher/Customer Service

DirecTV Commercial

May 2005 - Nov 2006 (1 year 6 months)

Processed new and existing customer orders by scheduling service dates and coordinating delivery/set-up details. Dispatched field workers to customer homes with clear instructions to complete installations and service setup.

Order Processing Dispatch Coordination Field Service Support Delivery Set Up Coordination