Samantha White

Verified Medicare/Medicaid eligibility and guided members through compliant plan selection, enrollment, and benefit options. Conducted one-on-one benefits consultations and maintained accurate electronic records in compliance with HIPAA.

Assisted members with account inquiries, benefits questions, and healthcare navigation while maintaining HIPAA compliance. Managed high-volume inbound calls and documented interactions within CRM systems.

Managed patient billing inquiries, insurance verification, and prior authorization support. Audited clinical records and collaborated with clinicians to ensure accurate billing and compliance.

Provided compassionate direct patient care and assisted with activities of daily living. Monitored and documented vital signs and patient observations in electronic health records.

Earned Certified Nursing Assistant certification.

Completed high school diploma with EMT certification.