Larissa Afonso

I’m an Operations and Business Operations professional with 10+ years of experience driving process improvement across operations, property management, customer service, financial reporting, contract administration, and workflow optimization. As Chief Operating Officer (COO), I lead day-to-day operations and oversee the financial and administrative processes that keep teams and clients aligned.

In my current role at Osma Imóveis, I manage client relationships, coordinate contracts, prepare reports, and continuously improve workflows to make operations more efficient and reliable. I bring a strong execution mindset and a customer-first approach to resolving issues and keeping service quality high.

Earlier, as a Brazilian Cultural Representative at Walt Disney World, I delivered exceptional guest service, resolved customer issues, and collaborated with multicultural teams—skills I still rely on to communicate clearly and support client experience. I’m seeking a fully remote international role where I can apply my operations leadership and business operations expertise to drive results.