Alexandre Silveira
@alexandresilveira
Administrative professional driving client success, operations, and revenue through strategic relationship management.
What I'm looking for
I am an administrative professional with over four years of experience in demand management, client relations, and operational supervision. I blend customer-focused service with strategic thinking to drive partner retention and revenue growth.
I have led remote teams and managed high-value client relationships, acting as the primary contact for VIPs and affiliates while implementing sales and retention strategies. I also have hands-on experience supervising branch operations and customer service functions.
My achievements include promotion to team leader, development of affiliate acquisition and retention strategies, and consistent delivery of performance reporting and KPI monitoring for international managers. I combine empathy and adaptability with analytical problem-solving to improve processes and service quality.
I am fluent in English and native in Portuguese, with intermediate Spanish, and proficient in Microsoft Office, Windows OS, Microsoft Teams, and Slack. I seek roles where I can apply my operational leadership, client management, and strategic planning skills to scale partnerships and optimize service delivery.
Experience
Work history, roles, and key accomplishments
VIP Manager (Closer)
1win
Nov 2025 - Feb 2026 (3 months)
Managed VIP client relationships, applying sales and retention strategies to maximize revenue and engagement while handling personalized support and issue escalation.
Affiliate Manager
Blaze
Sep 2024 - Sep 2025 (1 year)
Managed affiliate accounts, negotiated commercial agreements, and provided administrative and financial support to expand and engage the partner network.
Brazil Team Leader
Livesalesman
Dec 2023 - Jan 2025 (1 year 1 month)
Led the Brazil team providing B2B support to hotel partners, trained new partners, monitored KPIs, and prepared performance reports for international management.
Operations Supervisor
Conlinks Promotora
Jun 2021 - Jan 2022 (7 months)
Supervised branch operational and administrative routines, managed the customer service team, controlled operational reports, and ensured compliance with internal processes.
Customer Service Intern
Dayhorc
Sep 2019 - Sep 2020 (1 year)
Provided in-person and phone service to patients, recorded information in internal systems, and assisted reception to streamline service flow.
Education
Degrees, certifications, and relevant coursework
Universidade Salvador (UNIFACS)
Bachelor of Business Administration, Business Administration
2020 - 2023
Completed a Bachelor's Degree in Business Administration at UNIFACS from January 2020 to December 2023.
Availability
Location
Authorized to work in
Job categories
Skills
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