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Lara Ivkovic

@laraivkovic

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Operations leader building repeatable SaaS revenue systems—turning founder chaos into scalable growth engines.

Spain

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What I'm looking for

I’m looking for a role where I can build repeatable operations and revenue systems—often in fast-moving, founder-led environments—so growth becomes predictable through CRM, lifecycle workflows, and clear cross-functional execution.

I’m an operations leader with 10 years of experience building revenue infrastructure at early-stage and scaling companies. I’m known for stepping into founder-led chaos and creating the systems, teams, and processes that make growth repeatable.

I’ve scaled a humanitarian talent pool from 2,000 to 30,000+ members—15x the benchmark—while delivering 95% renewal rates and $1.5M revenue growth. Across multiple contracts, I also achieved 125% of target.

Most recently, I’ve been advising as a Fractional Operations Advisor on operational infrastructure and revenue growth strategy. I designed an end-to-end referral engine (including 3-tier partner segmentation and outreach cadence) and built CRM architecture, client lifecycle workflows, and tracking systems to support scalable growth.

Before that, I served as Senior Operations Manager and Head of Operations & Partnerships, where I redesigned CRM execution, improved reporting clarity, and built an end-to-end lifecycle operating system across CRM and knowledge platforms—reducing manual workload by 43% with zero churn. I’m at my best when the organization is outpacing its processes and needs someone to build the engine while momentum is already moving.

Experience

Work history, roles, and key accomplishments

Current

Fractional Operations Advisor

Current

Consumer Marketplace

Mar 2026 - Present (2 months)

Advising an early-stage founder on operational infrastructure and referral-driven revenue growth, including a 3-tier partner segmentation and incentive program targeting ~$130K monthly revenue. Building CRM architecture and client lifecycle workflows to support scalable, repeatable execution.

Operations & Strategy Referral Engine Design CRM Architecture Incentive Programs Outreach Cadences

Senior Operations Manager

Guestwise

Jun 2025 - Dec 2025 (6 months)

Delivered 3 enterprise client wins and 3 new accounts by improving operational execution and campaign optimization. Redesigned the CRM in Pipedrive to improve pipeline visibility and team productivity by 40%, and implemented cross-functional feedback loops across Product, Marketing, and Client teams.

Pipedrive Pipeline Management Campaign Optimization Customer Lifecycle Operations Implementation

Head of Operations & Partnerships

Impactpool

Feb 2024 - Mar 2025 (1 year 1 month)

Built the operations and customer success function from scratch and scaled a humanitarian talent pool from 2,000 to 30,000+ members, exceeding benchmark by 15x. Managed $300K+ across 120 accounts, delivering 95% renewals and +18% ARR growth by implementing an end-to-end lifecycle operating system, proactive engagement workflows, and Power BI executive dashboards.

Revenue Operations Customer Success Operations Lifecycle Management Accounting Workflows Power BI

Senior Operations & Growth Lead

HeroHunt.Air

Aug 2023 - Feb 2024 (6 months)

Delivered 250+ product demos and translated customer insights into product and go-to-market decisions while improving alignment between Sales, Product, and Customer Success teams. Supported leadership on segmentation and GTM strategy using usage and behavioral data, achieving NPS of 90 through structured customer lifecycle improvements.

Growth Operations Product Demos Go To Market Strategy Customer Insights Segmentation Customer Lifecycle

Operations Manager

Randstad Canada

Jan 2021 - Sep 2022 (1 year 8 months)

Drove $1.5M Q1 revenue growth and 72% new client acquisition by redesigning communications and lead-generation campaigns, increasing gross profit by 56%. Implemented onboarding frameworks to achieve 95% satisfaction and reduce churn by 30%, while growing digital candidate acquisition by 67% and placements by 56%.

Revenue Growth Client Acquisition Lead Generation Onboarding Recruitment Marketing Digital Recruitment Customer Satisfaction

Revenue & Partnerships Manager

LiftoffMobile

Oct 2019 - Dec 2020 (1 year 2 months)

Exceeded revenue targets by 125%, securing £5M+ in renewals/expansions and £3.5M in lead-generation campaigns. Optimized Salesforce and Outreach to improve sales performance by 87% and grew qualified leads by 60% through targeted lead-generation strategies.

Revenue Operations Salesforce Outreach Lead Generation Strategy Renewals Sales Performance Qualified Lead Growth