Debbie Ng

Own end-to-end administration and strategy for core business systems — Google Workspace, HubSpot, Zendesk, Confluence, and Slack — across implementation, security, and scale.

- End-to-End Zendesk Delivery: Led full-lifecycle implementation (vendor selection through UAT to go-live); introduced AI Co-pilot, Omnichannel Routing, and AI Agents post-launch to lift agent efficiency with zero added head

Served as the organization's go-to SME for SaaS platforms, building foundational workflows and documenting configurations for self-sufficient team use.

- HubSpot RevOps Foundation: Built Deal and Revenue Operations pipelines and foundational automations, providing leadership with real-time visibility into workload, performance, and revenue movement.

- Vendor Evaluation & Business Case: Led ven

Built HubSpot CRM workflows and business rules for new and renewal sales records, and ran periodic health checks to flag at-risk client accounts

- Managed the contracts and invoicing cycle for new and existing clients, including recurring invoices and outstanding receivables

- Developed Sales reports and dashboards giving senior leadership and the Board visibility over renewals, auto-renewal

APAC Project Manager for two global registration system implementations, owning the APAC rollout across three regions and aligning with head office to maintain global consistency

- Owned budgets and vendor negotiations across seven annual events, reporting financial and attendance outcomes directly to global decision-makers and shaping future event investment decisions

- Led full execution of

Coordinated events at Gartner, supporting vendor and stakeholder management while handling event and project logistics. Contributed to continuous process improvement through critical thinking and cross-functional collaboration.

Delivered full domestic and international conference and incentive event management for corporate clients, from proposal and budget through to onsite delivery

- Negotiated with suppliers to secure competitive pricing, building a value-adding edge into every client proposal

- Built long-term client relationships through consistent service quality from enquiry to event completion, generating r

Owned end-to-end event management for the marketing team, including product launches, conferences, trainings, industry events and webinars

- Managed event budgets against a fixed KPI of 20% under budget, from initial cost estimate through to final reporting

- Briefed and managed production of all event collateral and promotional materials, and directed onsite logistics and staffing across na

Held sole accountability for event logistics across conferences, exhibitions and associated social programs

- Owned event budgets and cost control end to end, from initial proposal through to final reconciliation

- Sourced venues, negotiated supplier quotes and managed primary account relationships through to post-event follow-up

Earned a Bachelor of Arts in Communication (Public Relations & Advertising) at the University of Technology Sydney from Feb 2002 to Nov 2004.

Completed the ITIL 4 Foundation Certificate in Jun 2023.