Open to opportunities

Julio Orr

@julioorr

Message

I build scalable operations and lead remote teams for service-based businesses.

Hong Kong

Message

What I'm looking for

I'm seeking a senior operations role in a fast-moving, people-centric company where I can build end-to-end systems, scale remote teams, improve delivery metrics, and partner with founders to enable sustainable growth.

I am an operations leader with 15+ years scaling service-based businesses across recruitment, HR tech, and marketing. I build operational systems from the ground up to optimize delivery, team performance, and client fulfilment in high-volume, multi-client environments.

At Happyer.io I owned day-to-day delivery for a SaaS-enabled recruitment platform, helped raise $1M+ and scaled to 500+ customers while leading 15+ cross-functional team members across time zones. I created SOPs and playbooks that reduced delivery time by 30% and implemented CRMs, ATSs and reporting to improve pipeline health and margins.

I thrive in ambiguous, zero-to-one environments and enjoy coaching teams, removing blockers, and partnering with founders to translate vision into operational clarity. I'm fluent in English and Spanish and integrate AI tools and modern stacks (HubSpot, Airtable, Notion, Slack, Trello) into workflows.

Experience

Work history, roles, and key accomplishments

Head of Operations & Delivery

Happyer.io

Jan 2017 - Jan 2024 (7 years)

Owned day-to-day operations for a SaaS-enabled recruitment platform, helped raise $1M+ and scale to 500+ customers, built SOPs that improved delivery time by 30%, and led a 15+ person global team.

Operations Management SaaS HubSpot Airtable Notion SOPs Remote Team Leadership KPI Tracking CRM

Head of Recruitment

The G.R.A.C.E Recruitment Group

Jan 2015 - Jan 2017 (2 years)

Led delivery and fulfilment operations at a boutique recruitment agency, created onboarding playbooks and reporting dashboards to improve quality control and streamline client reporting.

Recruitment Operations Dashboarding Quality Control Team Management ATS

Manager - Banking & Finance

Aston Carter

Jan 2011 - Jan 2015 (4 years)

Managed banking and finance recruitment delivery, led consultant teams and client engagements, and improved operational processes and CRM utilization to increase efficiency.

Banking Recruitment Team Leadership Client Engagement Process Improvement Stakeholder Management

Operations & Team Leadership

Various Recruitment Agencies

Jan 2005 - Jan 2015 (10 years)

Managed consultant teams and operational workflows across multiple recruitment agencies, drove business development and process improvements that consistently exceeded performance targets.

Operations Management Team Leadership Business Development Process Improvement Recruitment Client Relations Performance Management

Consultant - Risk & Audit

Astbury Marsden

Jan 2010 - Jan 2011 (1 year)

Delivered risk and audit consulting engagements, managed project delivery and quality control, and supported client compliance and reporting requirements.

Risk And Compliance Project Delivery Quality Control Consulting Client Management Compliance

BD Manager

Staff Services (Faro)

Jan 2006 - Jan 2007 (1 year)

Led business development and client relationship efforts, securing new accounts and implementing processes to support growth and operational delivery.

Business Development Sales Strategy Account Management Process Improvement BD Management

Consultant

Adecco

Jan 2005 - Jan 2006 (1 year)

Worked as a recruitment consultant handling candidate sourcing, client liaison, and end-to-end hiring processes to meet client requirements and targets.

Candidate Sourcing Recruitment ATS Interviewing Onboarding