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Lanre Egbalewon

@lanreegbalewon

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Experienced Applications Analyst with a focus on technical solutions.

Sweden

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to tackle complex technical challenges.

I am an experienced Applications Analyst and Technical Support Agent with a strong background in developing technical solutions tailored to meet diverse business needs. My expertise lies in collaborating effectively with various stakeholders to ensure successful project delivery. Currently, I work at Thomson Reuters, where I analyze and resolve technical issues for customers, maintaining accurate records and creating essential technical documentation.

Previously, I served as a 2nd Line Support Agent at Pagero AB, where I diagnosed complex technical issues and managed support tickets to ensure minimal downtime for users. My role involved providing expert guidance, training first-line support staff, and contributing to cross-functional projects. I am dedicated to improving service delivery and enhancing user experience through proactive problem-solving and effective communication.

Experience

Work history, roles, and key accomplishments

Current

Application Analyst

Current

Thomson Reuters

Nov 2022 - Present (2 years 7 months)

As an Application Analyst, I collaborated with various customers' IT teams to analyze and resolve technical issues. I maintained accurate records of customer interactions and created technical documentation while utilizing remote desktop tools for troubleshooting.

AWS Technical Documentation Remote Tools BGP

2nd Line Support Agent

Pagero AB

Nov 2020 - Sep 2022 (1 year 10 months)

In my role as a 2nd Line Support Agent, I diagnosed and resolved complex technical issues, managed support tickets, and provided expert guidance to users. I also contributed to cross-functional projects and assisted in the installation and configuration of software applications.

Ticketing Software Technical Support

Education

Degrees, certifications, and relevant coursework

Halmstad University

Diploma, Network Design and Computer Management

2020 - 2020

Completed a diploma in Network Design and Computer Management, focusing on the principles of network design, computer management, and system administration.

Halmstad University

Diploma, Computer System Administration

2020 - 2020

Completed a diploma in Computer System Administration, emphasizing the management and administration of computer systems.

Malmö University

Diploma, Interaction and UX Design

2018 - 2018

Studied Interaction and UX Design, focusing on user experience principles and interaction design methodologies.

Université Protestante de l'Afrique de l'Ouest

Bachelor of Science, Computer Science

2013 - 2017

Earned a Bachelor of Science degree with a major in Computer Science, covering various aspects of computer systems, programming, and technical support.