Open to opportunities

Mahmoud Masri

@mahmoudmasri

Message

I resolve end-user IT issues across Service Desk, remote support, Active Directory, Citrix, and VPN environments.

Sweden

Message

What I'm looking for

I'm looking for a 100% remote IT Support, Service Desk, or Technical Support role with a European or international team, where I can support users through remote tools, phone, email, and structured ITSM processes.

I've delivered day-to-day IT support and Service Desk assistance at CGI, resolving end-user technical issues through remote-control tools, phone, and email support.

I worked with Active Directory, Citrix, VPN, ITSM-based processes, user administration, troubleshooting, and structured ticket-based support. Previously, I supported users and troubleshot devices in a school environment at Sölvesborg Municipality's Havelidens School.

I'm currently studying Technical Operations Specialist at EC Utbildning, including Microsoft 365 studies, with expected graduation in December 2026.

I communicate fluently in Swedish and English, bring native Arabic, and work independently with a solution-oriented, service-minded approach in remote environments.

Experience

Work history, roles, and key accomplishments

IT Technician / Service Desk

CGI

Dec 2020 - Dec 2024 (4 years)

Provided day-to-day IT support and Service Desk assistance to end users, resolving technical issues via remote-control tools, phone, and email. Worked with Active Directory, Citrix, VPN, and ITSM-based support processes, handling user administration and structured ticket-based support.