Thomas Sjölén

Followed strict procedures and documentation standards in a fully remote workflow. Evaluated cases independently and documented findings with analytical precision.

Handled high volumes of inbound calls, managing call flow professionally while keeping CRM records accurate and complete. Worked scheduled shifts in a remote queue, meeting strict response-time targets.

Provided phone-based technical support with consistent professionalism; recorded interactions and customer information with precision. Adhered to established procedures exactly while handling sensitive data confidentially.

Ran all operations of a small business from home, including customer calls, documentation, and reliable follow-through.

Provided phone-first IT support, guiding users step by step while documenting each case thoroughly.

Years of high-volume phone work, comfortable with structured call processes and dialer-style workflows.

Internal corporate training covering advanced macOS, advanced iOS, customer relations, and privacy.

Training in IT basics with focus on network operations and troubleshooting.

Training in fiber technician skills including installation and splicing of optical fiber.

Upper secondary diploma including English 6 and Swedish 3.