Marvin Shastan

Established the company's service desk from scratch, selecting and implementing HaloPSA and defining ITSM-aligned workflows, SLAs, and escalation paths. Managed incidents and requests, administered HaloPSA and Crestron Xio Cloud, and wrote standardized procedures and runbooks.

Built and maintained secure Ubuntu and VPS environments, implemented access controls and patch routines, automated deployments, and delivered applications with secure coding and third-party integrations. Managed client requirements and communicated technical risks in plain language.

Administered Microsoft Entra ID, Microsoft 365, and SharePoint for user provisioning and access control. Handled ServiceNow tickets end to end, including security incidents, and managed MFA enrollment, password resets, and account recovery.

Designed and implemented REST and SOAP integrations, increasing data reliability by 30%. Ran API testing in Postman, reducing integration errors by 15%, and managed SFTP servers for secure file transfer.

Built dynamic interfaces with React, Next.js, and Tailwind CSS, focusing on client-side security. Produced wireframes in Figma and optimized performance and accessibility, achieving a 25% improvement in page speed.

Investigated and remediated phishing incidents, including header analysis and indicator extraction. Used SIEM, EDR, DLP, and MDM platforms for monitoring and incident analysis, and helped shape triage protocols.

Served as the sole onsite IT technician, managing daily operations and resolving issues rapidly. Administered Active Directory, Microsoft Entra ID, and Microsoft 365, and diagnosed network issues while coordinating with remote engineers.

Provided IT support for seven real estate companies, handling remote and onsite tasks. Used Active Directory, Microsoft Entra ID, and Office 365 administration, and responded to calls and tickets with effective escalation.

Completed the IT-säkerhet för användare course, focusing on user security practices.

Completed a front-end development program, covering modern web technologies.

Studied IT infrastructure and cloud engineering, gaining skills in system administration and cloud technologies.

Completed the Dator- och kommunikationsteknik program within the El- och energiprogrammet, focusing on computer and communication technology.