Open to opportunities

Langley Grace

@langleygrace

Message

I am a goal-driven customer service representative boosting CSAT and sales.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can apply CRM expertise and multilingual support to raise CSAT, drive sales, train teams, and streamline processes in a collaborative, growth-oriented environment.

I am a customer service professional with over three years' experience delivering high customer satisfaction and strong sales results. I consistently resolve high volumes of inquiries (70+ daily), maintain a 95% CSAT, and drive ₦3.2M in monthly revenue by closing orders and improving conversion rates.

I work confidently with HubSpot, Salesforce, Notion and other productivity tools to shorten response and delivery times, built a macro library that reduced handle time, and onboarded support interns. I am multilingual (English, Chinese, Japanese) and focused on process improvements, team collaboration, and exceptional customer communication.

Experience

Work history, roles, and key accomplishments

ÀÁ

Current

Customer Service & Sales Representative

Current

Àádùn

Sep 2024 - Present (1 year)

Closed an average of 35 online orders per week, generating ₦3.2M monthly revenue and achieving a 28% higher conversion rate than the team average; resolved 80+ social media inquiries weekly with 95% CSAT and 50% faster response time. Used HubSpot, Notion, and Salesforce to increase delivery speed by 60% and maintained a 5-star customer rating.

HubSpot Salesforce Notion Social Media Support Order Management CSAT