Afolasade Afolayan
@afolasadeafolayan
Customer service and sales professional improving retention, revenue growth, and 90%+ CSAT across multichannel e-commerce.
NigeriaWhat I'm looking for
I am a seasoned customer service and sales professional with 3+ years improving customer retention, driving revenue growth, and delivering exceptional service. I manage high-volume, multichannel customer interactions across phone, email, live chat, and social media, consistently aiming for at least 90% customer satisfaction while using data and CRM discipline to resolve issues quickly.
I bring full lifecycle support—from lead generation and onboarding to account management, complaint resolution, and retention. In recent roles, I maintained 90%+ CSAT while handling 50–100 simultaneous conversations, improved repeat purchases by 35% through personalized recommendations, supported record accuracy (98%) on sales and inventory tracking, grew page engagement by 40%, and increased sales by 60% in 3 months through strategic engagement and follow-up.
Experience
Work history, roles, and key accomplishments
Lead Customer Service Representative
Jiden Breastpump
Jan 2025 - Present (1 year 6 months)
Served as the first point of contact across multiple channels for 50+ expectant mothers daily, maintaining a 90%+ CSAT rating while managing 50–100 simultaneous conversations. Drove a 35% increase in repeat purchases in 6 months and improved operational accuracy by logging sales/inventory in ARP with 98% record accuracy, reducing fulfillment errors by 30% over 4 months.
Customer Service & Social Media Manager
Bizzyaski
Jan 2024 - Dec 2024 (11 months)
Managed customer complaints, order issues, and product inquiries via social media, achieving 90%+ CSAT supported by repeat purchases and feedback. Increased sales by 60% in 3 months through strategic engagement and follow-up, coordinated with logistics to reduce delivery delays, and grew page engagement by 40% over 6 months through scheduled content.
Customer Service & Sales Representative
Baohub Consults
Jan 2023 - Feb 2024 (1 year 1 month)
Assisted 10+ walk-in customers per day with travel package recommendations, converting inquiries into confirmed bookings through upselling and product knowledge. Handled 30–50 inbound and outbound client inquiries daily and maintained accurate CRM records for customer profiles, visa bookings, approvals, and payment tracking, reducing complaint recurrence by 15% in the first month.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Akure
B.Tech, Forestry and Wood Technology
2016 - 2021
Earned a B.Tech in Forestry and Wood Technology at Federal University of Technology, Akure (2016–2021).
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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