Lance Denusta

Ensured the integrity, accuracy, and completeness of sensitive medical records, aligning document handling with internal policies and applicable privacy standards (e.g., HIPAA). Coordinated with external vendors and internal teams to retrieve required documentation, verifying compliance with organizational timelines and regulatory expectations.

Sourced resumes of qualified candidates for specific job orders, utilizing various platforms like job boards and applicant tracking systems. Conducted phone interviews to pre-screen candidates, verifying qualifications, availability, and compensation requirements.

Provided data, analytics, and resource management services to ensure appropriate staffing levels for incoming volumes while meeting business and associate needs. Ensured compliance with labor laws, regulations, and company policies.

Responded to customer queries regarding services, equipment, promotions, roaming, and billing, enhancing customer retention and satisfaction. Handled customer concerns and complaints via phone, email, and chat, and provided basic troubleshooting for mobile devices.

Responded to technical and nontechnical inquiries from customers, providing information and resolving issues. Diagnosed tech issues and guided customers through problem-solving steps.

Completed a comprehensive curriculum in Radiologic Technology, gaining foundational knowledge and practical skills in medical imaging. Studied various aspects of radiologic procedures and patient care.