Amil Lima
@amillima
Dedicated talent acquisition specialist with a focus on candidate engagement.
What I'm looking for
I am a dedicated talent acquisition specialist with extensive experience in managing candidates across various sourcing channels. My journey began at Cimpress Philippines Inc., where I honed my skills in understanding job requirements and conducting thorough phone screenings to assess candidates' qualifications. I have successfully utilized tools such as search engines, job boards, and social media to source candidates effectively, demonstrating success in both active and passive sourcing techniques.
Throughout my career, I have taken on various roles, including Customer CARE Support Advisor and Engagement Coordinator, where I proposed creative ideas to enhance center engagement through events and activities. My ability to manage budgets, liaise with vendors, and conduct evaluations has contributed to the success of numerous projects. I am passionate about making a significant contribution to the success of my organization and am always eager to learn and grow in my professional journey.
Experience
Work history, roles, and key accomplishments
Talent Acquisition Intern
Cimpress Philippines Inc.
Sep 2021 - Present (3 years 9 months)
Managed candidates across all sourcing channels, understanding job requirements and conducting initial phone screenings. Utilized search engines, job boards, and social media for sourcing, demonstrating success in both active and passive techniques.
CARE Support and Solutions Advisor
Cimpress Philippines Inc.
May 2020 - Sep 2021 (1 year 4 months)
Performed accurate diagnosis and resolution of escalated digital and non-digital issues at first contact. Acted as a backup for supervisors, assessing inquiries and providing appropriate solutions to benefit both internal and external customers. Handled difficult customer situations, de-escalating and managing through resolution.
Engagement Coordinator
Cimpress Philippines Inc.
Jul 2017 - May 2020 (2 years 10 months)
Proposed creative ideas to improve center engagement through services, events, and activities. Planned, designed, and produced events while managing project delivery within time limits and engaging external vendors. Managed the center's engagement budget, provided expenditure reports, and conducted pre/post-event evaluations.
Recruitment Intern (Sourcing)
Cimpress Philippines Inc.
Jan 2020 - Mar 2020 (2 months)
Managed candidates across all sourcing channels, understanding job descriptions and conducting initial phone screenings. Effectively utilized search engines, job boards, and social media to source candidates. Demonstrated success in both active and passive sourcing techniques and prepared reports.
Customer CARE Specialist
Cimpress Philippines Inc.
Sep 2016 - Jun 2017 (9 months)
Responded to customer inquiries via various channels (telephone, chat, email) in a professional manner. Conducted rigorous analysis of inquiries and provided appropriate solutions in accordance with established procedures. Utilized systems and resources to answer queries and supported internal/external clients.
Help Desk Specialist
Stefanini Philippines Inc.
May 2014 - Aug 2016 (2 years 3 months)
Tracked and documented process changes and ad hoc reporting requirements. Handled password resets, AD and SAP access requests, and account activations. Worked on software compliance monitoring and ensured adequate understanding within the Service Center for issue resolution.
Technical Support Specialist
[24]7.ai
Jun 2013 - May 2014 (11 months)
Answered inbound calls, evaluating customer needs to ensure accurate and positive results. Demonstrated high competency with computer navigation and troubleshooting. Provided attention to detail in capturing customer information accurately.
Customer Service Representative
Teletech Philippines
Aug 2011 - Sep 2012 (1 year 1 month)
Communicated with customers via phone, providing knowledgeable answers to inquiries. Worked with internal departments to meet customer needs. Provided basic troubleshooting for mobile phones.
Senior Technical Specialist
Sutherland Global Services
Oct 2009 - Nov 2010 (1 year 1 month)
Answered inbound calls, evaluating customer needs for accurate and positive results. Demonstrated high competency with computer navigation and troubleshooting. Performed accurate assessment of inquiries and provided appropriate solutions, handling difficult customer situations by de-escalating and managing resolution.
Technical Support Specialist
Etelecare Global Solutions
May 2007 - Jul 2009 (2 years 2 months)
Answered inbound calls and evaluated customer needs to ensure accurate and positive results. Demonstrated high competency with computer navigation and troubleshooting. Provided attention to detail in capturing customer information accurately.
Education
Degrees, certifications, and relevant coursework
Saint Mary's College of Catbalogan
BS Computer Science, Computer Science
Studied Computer Science at Saint Mary's College of Catbalogan.
Emilio Aguinaldo College
BS Nursing, Nursing
Pursued a Bachelor of Science in Nursing at Emilio Aguinaldo College.
Global City Innovative College
BS Nursing, Nursing
Undertook studies in Nursing at Global City Innovative College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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