Amil Lima

Managed candidates across all sourcing channels, understanding job requirements and conducting initial phone screenings. Utilized search engines, job boards, and social media for sourcing, demonstrating success in both active and passive techniques.

Performed accurate diagnosis and resolution of escalated digital and non-digital issues at first contact. Acted as a backup for supervisors, assessing inquiries and providing appropriate solutions to benefit both internal and external customers. Handled difficult customer situations, de-escalating and managing through resolution.

Proposed creative ideas to improve center engagement through services, events, and activities. Planned, designed, and produced events while managing project delivery within time limits and engaging external vendors. Managed the center's engagement budget, provided expenditure reports, and conducted pre/post-event evaluations.

Managed candidates across all sourcing channels, understanding job descriptions and conducting initial phone screenings. Effectively utilized search engines, job boards, and social media to source candidates. Demonstrated success in both active and passive sourcing techniques and prepared reports.

Responded to customer inquiries via various channels (telephone, chat, email) in a professional manner. Conducted rigorous analysis of inquiries and provided appropriate solutions in accordance with established procedures. Utilized systems and resources to answer queries and supported internal/external clients.

Tracked and documented process changes and ad hoc reporting requirements. Handled password resets, AD and SAP access requests, and account activations. Worked on software compliance monitoring and ensured adequate understanding within the Service Center for issue resolution.

Answered inbound calls, evaluating customer needs to ensure accurate and positive results. Demonstrated high competency with computer navigation and troubleshooting. Provided attention to detail in capturing customer information accurately.

Communicated with customers via phone, providing knowledgeable answers to inquiries. Worked with internal departments to meet customer needs. Provided basic troubleshooting for mobile phones.

Answered inbound calls, evaluating customer needs for accurate and positive results. Demonstrated high competency with computer navigation and troubleshooting. Performed accurate assessment of inquiries and provided appropriate solutions, handling difficult customer situations by de-escalating and managing resolution.

Answered inbound calls and evaluated customer needs to ensure accurate and positive results. Demonstrated high competency with computer navigation and troubleshooting. Provided attention to detail in capturing customer information accurately.

Studied Computer Science at Saint Mary's College of Catbalogan.

Pursued a Bachelor of Science in Nursing at Emilio Aguinaldo College.

Undertook studies in Nursing at Global City Innovative College.