Lakeisha Kelly

With over 15 years of experience in the call center environment, I have honed my skills as a management and operations leader. Currently, I serve as a Letter Analyst at Synergetic Communication Inc, where I collect and interpret data to identify business trends, document processes, and facilitate communication between stakeholders and IT teams. My role involves assisting in the development of business cases for new projects and ensuring that requirements are met through integration and acceptance testing.

Previously, I held the position of Director of Client Services at Alltran Financial, where I managed partnerships across internal and external business units. I successfully transformed a team of low-performing back office administrators into a high-performing operational support group, resulting in significant annual savings for the organization. My expertise in compliance processes and my ability to create actionable dashboards and trend analyses have been instrumental in driving client satisfaction and operational efficiency.