Lacourtney Lewis

I am an experienced customer service and security professional with over seven years across call centers, retail, and on-site security roles.

I have handled high-volume inbound calls for FEMA and corporate clients, verified applications, processed claims, and delivered empathetic support in stressful situations while meeting quality standards and sales targets.

As an overnight Security Officer I monitor premises, respond to incidents, de-escalate conflicts, and maintain accurate daily logs while providing customer support to tenants and visitors.

I excel in payment processing, billing resolution, upselling, CRM documentation, and remote collaboration with a 30+ WPM typing speed. I am eager to apply my communication and problem-solving strengths to a Healthcare Customer Service Representative role and grow within a supportive team.