Duanai Johnson

I’m a dedicated security and customer service professional with 9+ years of experience supporting clients across customer service, financial services, travel, and security industries. I bring strong conflict resolution, clear communication, and reliable problem-solving—especially in high-pressure situations—while keeping safety protocols and company standards front and center.

In my recent role as a Security Officer, I monitor property, conduct patrols and inspections, respond to incidents and emergencies professionally, and complete daily reports and documentation. Previously, I served as a Customer Service Advocate, managed inbound account issues as a Financial Service Representative, and supported bookings and reservations with Carnival Cruise Line—always maintaining CRM records, de-escalating when needed, and delivering professional service that protects both customers and the organization.