Laci Mcneill
@lacimcneill
I manage email campaigns, training, IT assets, and customer support operations.
United StatesWhat I'm looking for
At TaskUs, I manage email lists, automated workflows, analytics, and integrations while supporting clients through phone and email. I’ve also helped develop, coordinate, and deliver training classes and workshops as a Learning Experience Assistant.
My experience spans IT asset inventory and compliance audits, social media content auditing, technical product troubleshooting, and high-volume customer service. I bring Mailchimp certifications, detailed documentation habits, and a track record of handling complex customer interactions across multiple systems.
Experience
Work history, roles, and key accomplishments
Email Marketing Specialist / LXA
TaskUs
Nov 2018 - Present (7 years 10 months)
Managed email lists, automated workflows, analytics, and integrations. Assisted in developing and executing training classes and workshops.
Customer Service Representative / Sales Representative
IBEX Global
Aug 2018 - Nov 2018 (3 months)
Maintained average call handle time of 12 minutes, de-escalated situations, and managed five systems simultaneously.
Financial Service Representative
CBE Companies Inc.
Jan 2018 - Aug 2018 (7 months)
Arranged debt repayment schedules and monitored overdue accounts using automated systems. Maintained average call handle time of 3 minutes 30 seconds.
Customer Service Representative / Online Product Support
Teleperformance
Oct 2016 - Apr 2017 (6 months)
Answered inbound calls with average handle time of 5 minutes, identified client issues, and used multiple systems to assist with tax forms.
Technical Support / Product Specialist
TaskUs
Provided product troubleshooting and detailed notation of interactions. Developed customer relationships through clear communication.
IT Asset Management
TaskUs
Maintained inventory of IT assets including hardware, software, and licenses. Conducted audits and managed vendor relationships.
Social Media Content Moderator / Auditor
TaskUs
Categorized flagged content according to guidelines, audited jobs, and escalated issues as necessary.
Education
Degrees, certifications, and relevant coursework
Premier High School
High School Diploma, General Studies
Earned a High School Diploma from Premier High School in Abilene, Texas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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